Senior Operations Manager for TPA

Infosys McCamish Systems; Atlanta (GA); Hybrid; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to lead client operations and services in Atlanta. This role involves strategic planning, ensuring client satisfaction, and fostering a positive work environment. The ideal candidate will have over 12 years of relevant experience, particularly in the retirement services sector, and a strong background in financial management and process improvement. Join a forward-thinking company that values leadership and innovation, and be part of a team that drives operational excellence and client success.

Qualifications

• 12+ years of experience in operations management, preferably in retirement services.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Ensure client satisfaction and retention through successful service delivery.
• Monitor financials and oversee adherence to processes and policies.
• Foster a positive work environment for professional development.

Skills

Leadership Skills

Client Relationship Management

Financial Acumen

Analytical Skills

Communication Skills

Process Improvement

Education

Bachelor's Degree

Tools

AI Platforms

Admin Platforms

Job description

Talent Acquisition Geek @ Infosys BPM | Lean Six Sigma Green Belt, Dream Team Chief Fun Officer, Recruitment, Trusted Advisor, Stakeholder…

Senior Lead – Client Operations & Services

Location: Atlanta, GA

Infosys McCamish Systems is a growing and thriving fully owned subsidiary of Infosys BPM Ltd in Atlanta. We are looking to hire a talented Senior Operations Manager for TPA with Retirement Services background to manage and support a number of client engagements. In this role, you will be accountable to plan, organize, review and develop the capabilities of the Infosys McCamish RS TPA unit with the objectives to ensure sustainable and scalable business relationships with clients; meeting financial, customer, quality, process improvement and people objectives within the guidelines, policies and norms of Infosys McCamish. This would include Business Planning & Review, Solution Design, Business Development, Transition Coordination, Resource planning (incl. Infra), process definition & documentation, SOW / Metric Determination, Process Training & Certification, Resource planning, Manpower Training, governance Planning, Performance Planning, SLA Compliance, Customer Interaction, Financial Review, Governance compliance, Knowledge Management, Automation and Transformation.

Job Responsibilities:

1. Clients: Ensure client satisfaction and retention through successful service delivery and SLA management. Partner with various support departments to facilitate client growth and expansion. Develop business cases and lead credible discussions with clients to articulate the company values and strategy.
2. Business: Monitor financials of the unit and inculcate a P&L mindset within the organization. Oversee adherence to processes, policies, and best practices. Identify opportunities to improve quality, efficiency, and results.
3. Employees: Foster a positive work environment for professional development and growth. Responsible for ongoing professional development, evaluation of direct reports, accountability, and succession planning.
4. Leadership: Inspire a team to resolve challenges. Build leadership bench strength through accountability, training, and coaching. Develop a culture of continuous improvement.
5. TPA Strategy: Design and drive the strategy for the TPA team in line with business objectives to achieve and exceed unit goals.
6. Cross Functional: Support other departments with insight, data analysis, and operational expertise.

Qualifications:

Basic:

1. Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
2. At least 12 years of relevant work experience.

Preferred:

• Proven leader in the Services sector with relevant experience in the retirement services domain.
• Experience managing global operations at multiple locations.
• Experience handling profit and loss responsibility for a business unit.
• Experience supporting the sales process in critical pursuit efforts.
• Ability to identify and implement automation and process transformation.
• Experience with admin platforms to direct efficiencies, straight-through processes, AI, etc.
• Strong communication and analytical skills.

Note:

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

This role is based out of Atlanta, GA and is on a hybrid work schedule with a minimum of three days required in office.

About Us:

Infosys McCamish Systems, located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995. It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity:

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.