Senior Operations Manager – EV / AV

Amerit Fleet Solutions; Miami (FL); On-site; USD 145,000 - 160,000; Full time

Benefits offered by this job

Full benefits within 30 days

Medical, dental, vision coverage

401(k) match program

Paid vacation, holidays, and sick time

Career development with Amerit Uni

Employee referral program $1,000 bonus

ASE certification program with fee/re-

Employee recognition program with mer­

EAP and 24/7 nurse triage

Job summary

Amerit Fleet Solutions is seeking a Senior Operations Manager to lead the EV/AV fleet operations across two primary locations and supervise a team of Fleet Managers. The role requires strategic leadership, deep EV/AV operational knowledge, and a focus on customer satisfaction.

Travel up to 50–60% is anticipated, with a competitive weekly-paid salary. The SOM will drive performance, coordinate cross-functional teams, and build strong client relationships while maintaining safety and efficiency

Qualifications

• 10+ years in fleet operations or transportation logistics, EV/AV exposure preferred.
• Experience managing multi-site operations and leading frontline managers.
• Strong client relationships and cross-functional collaboration.

Responsibilities

• Lead and develop a growing team of Fleet Managers across locations and functions.
• Oversee electric autonomous fleet maintenance and service delivery quality.
• Manage client relationships, service levels, and performance reviews.
• Collaborate with HR, Finance, Procurement, Engineering, and IT to align goals.
• Track KPIs, drive improvements, and standardize reporting across locations.
• Ensure inventory, tools, and parts readiness for EV fleets.

Skills

Fleet operations

Leadership

Client management

Vendor management

Cross-functional collaboration

Strategic planning

Data analysis

Process improvement

Problem solving

Communication

Education

Bachelor's degree preferred

Fleet management / EV systems certifications

Job description

Position Summary

Senior Operations Manager – EV / AV

Location: Miami based with up to 50-60% travel.

Amerit Fleet Solutions is seeking an experienced and strategic Senior Operations Manager (SOM) to lead the operations and maintenance of our electric autonomous vehicle fleet across two primary locations (including Philadelphia, PA). This position will initially oversee a team of six Fleet Managers, with the scope expected to grow as operations expand.

The ideal candidate will bring strong leadership capabilities, deep operational knowledge of electric vehicle systems, and a demonstrated ability to drive team performance, customer satisfaction, and cross-functional alignment in a fast-paced environment.

Competitive Salary Pay -Paid weekly, every Friday! Salary Range: $145,000-$160,000 depending on location and experience with bonus potential.

The benefits of belonging – what’s in it for you?

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs through our providers

Key Responsibilities:

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Fleet Manager Leadership & Team Development

• Directly manage and develop a growing team of Fleet Managers—starting with six—responsible for the day-to-day operations of electric autonomous fleet maintenance and service delivery.
• Provide leadership, performance coaching, and operational oversight to ensure efficiency, quality, and alignment with organizational goals.
• Scale team structure and support resources as business demands and fleet size increase.

Electric Autonomous Fleet Operations

• Oversee preventive and corrective maintenance for EAVs, including diagnostics, battery systems, sensor calibrations, and over-the-air software updates.
• Serve as a technical escalation point and operational authority on EV service processes and equipment readiness.
• Ensure optimal vehicle uptime and technician productivity through proactive planning and performance tracking.

Client Management & Relationship Building

• Manage relationships with multiple on-site clients across both locations, ensuring clear communication, service satisfaction, and operational excellence.
• Lead client-facing meetings and business reviews, identifying opportunities to improve service levels, reduce downtime, and support client objectives.
• Partner with Fleet Managers to deliver consistent, high-quality service that meets or exceeds customer expectations.

Cross-Functional & Vendor Collaboration

• Coordinate with internal stakeholders across HR, Finance, Procurement, Engineering, and IT to align operations with broader company goals.
• Manage relationships with third-party vendors and service providers supporting parts, tools, infrastructure, and fleet technology.
• Lead initiatives that improve collaboration, communication, and efficiency across functions and external partners.

Operational Performance & Optimization

• Track and analyze operational KPIs such as technician utilization, fleet availability, service turnaround time, and client satisfaction.
• Use data-driven insights to implement process improvements, close performance gaps, and scale successful practices across locations.
• Develop and maintain standardized reporting and review processes across teams.

Inventory, Tools, & Infrastructure Support

• Oversee inventory accuracy and availability for EV-specific parts, tools, and technology resources at both fleet centers.
• Ensure teams have the resources needed to operate efficiently and meet customer service requirements.

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Ideal Candidate Profile:

• 10+ years of experience in fleet operations, service management, or transportation logistics, with EV/AV or high-tech fleet exposure strongly preferred.
• Experience managing multi-site operations and leading frontline supervisors or managers.
• Proven ability to build strong client relationships and lead service delivery in complex environments.
• Strong background in cross-functional collaboration and vendor management.
• Bachelor's degree preferred; relevant certifications a plus (fleet management, EV systems, Lean/Six Sigma).
• Excellent communicator with a hands-on, problem-solving approach and a passion for operational excellence.

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