Senior Operations Manager Day

Lowe's Companies, Inc.; Plainfield (CT); On-site; USD 80,000 - 91,000; Full time

Job summary

An established industry player seeks a Senior Operations Manager to oversee product flow and lead a team of Operations Supervisors. This role is pivotal in ensuring safe and efficient operations while meeting key performance indicators. The ideal candidate will have a strong background in supply chain management, with a proven track record in resource management and team leadership. Join a company that values innovation and community support, where your contributions will directly impact operational success and employee development. This is a fantastic opportunity for someone looking to make a significant difference in a dynamic environment.

Qualifications

• 5-7 years experience in distribution center operations.
• Experience leading teams through change and mentoring others.

Responsibilities

• Oversee operations and ensure efficient inventory flow.
• Communicate business objectives and manage team performance.

Skills

Leadership

Resource Management

Problem Solving

Mentoring and Coaching

Operational Efficiency

Education

Bachelor's Degree in Supply Chain Management

Bachelor's Degree in Industrial Engineering

Bachelor's Degree in Business

Job description

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Your Impact

The Senior Operations Manager (SOM) is primarily responsible for overseeing all of Operations, or the flow of product through the building. This includes supervising a team of Operations Supervisors responsible for monitoring the safe, efficient and effective movement of inventory through the facility. This role analyzes and forecasts production volume and reevaluates resources throughout the day as workflow conditions change to meet store demand. The SOM leads the team to achieve or exceed key performance indicator targets despite these fluctuating demands. The SOM resolves more complex operational issues escalated from his/her team and is responsible for communicating business objectives and daily workload plans to team and senior leadership.

Your Impact

The Senior Operations Manager (SOM) is primarily responsible for overseeing all of Operations, or the flow of product through the building. This includes supervising a team of Operations Supervisors responsible for monitoring the safe, efficient and effective movement of inventory through the facility. This role analyzes and forecasts production volume and reevaluates resources throughout the day as workflow conditions change to meet store demand. The SOM leads the team to achieve or exceed key performance indicator targets despite these fluctuating demands. The SOM resolves more complex operational issues escalated from his/her team and is responsible for communicating business objectives and daily workload plans to team and senior leadership.

What You Will Do

• Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary; addresses safety issues or trends escalated from Operations Supervisors
• Completes safety observations and builds a culture of safety in the work environment by driving the message through his/her Operations Supervisors
• Partners with corporate and the support functions to determine the daily workload (production volume) for the day; ensures that inventory movements in the facility are being monitored appropriately and frequently throughout the day
• Evaluates staffing needs to meet daily demand; works with the Operations Supervisors to move personnel to meet the daily priorities and inventory flow; monitors regularly and makes adjustments as needed
• Communicates effectively with Operations Supervisors regarding business objectives, safety issues, current issues, upcoming events and demand for the day
• Reports on key performance metrics to upper management and Corporate
• Sets Operations Supervisors up for success; to achieve or exceed key performance indicators, safety, performance and budget targets
• Collaborates with the other operational shifts to ensure consistent processes and expectations
• Collaborates cross-functionally with Support Managers and Operational counterparts to ensure their operational shift has proper communication, short and long-term staffing plans, and is meeting the customer’s needs
• Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
• Reports on key performance and financial figures to upper management and Corporate
• Responsible for the Key Operations Performance metrics of the shift
• Identifies and assists in implementing process improvements or new processes launched from Corporate
• Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
• Attracts and hires talented individuals for the team (including Operations Supervisors, seasonal and full time Team Members)
• Sets goals and communicates clear expectations for associates and provides timely and constructive feedback
• Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels
• Provides resources and support to associates as needed
• Assists Operations Supervisors with any issues that may arise that need the resolution of management
• Communicates effectively with associates regarding business objectives or current issues
• Provides associates with meaningful developmental opportunities and prepares them for upward promotion if interested
• Sponsors and leads associates through change
• This position manages/supervises people
  
  

Minimum Qualifications

• Bachelor's Degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field and 3-5 Years 3 Years Experience in distribution center operations or related area (or 7 years of experience in distribution center/warehouse operations or related area with increasing responsibilities if education requirement not met)
• Leadership experience with direct report responsibility, including leading salary level direct reports
• Experience mentoring and coaching others
• Experience leading a team through change
• Experience managing resources, time and budgets
• Experience using troubleshooting processes to resolve problems
• Experience taking a lead role in a Corporate-led initiative or leadership experience in another Lowe’s supply chain network facility
• Experience leading others through change
  
  

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

#0NSITE

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Distribution and Supply Chain

• Industries

  Retail

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