Senior Operations Manager - Chicago

Randstad (Schweiz) AG; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a rapidly growing FinTech x FoodTech startup as a Senior Operations Manager. You will enhance operational efficiency for restaurants, oversee a streamlined onboarding process, and improve their retention rates. The role offers significant opportunities for growth, travel, and collaboration across global teams.

Benefits

Unlimited PTO

Opportunities for growth and responsibility

Competitive salary and stock options

100% health coverage for you and your family

Qualifications

• 3-8 years of experience in customer success, account management, or operations.
• Strong analytical skills with CRMs and data analysis.
• Excellent communication skills and a hands-on approach.

Responsibilities

• Ensure seamless restaurant operations through effective product delivery.
• Create a frictionless onboarding process, reducing lead time from signing to activation.
• Maintain excellent restaurant retention through outstanding customer service.

Skills

Problem-solving skills

Analytical abilities

Project management skills

Job description

About Us

We heard you might be looking for a new opportunity - sunday could be the perfect fit for you! Sunday is an exciting and thriving FinTech x FoodTech startup that’s transforming how payments are made in restaurants worldwide. We save millions of people time at the end of their meal with a simple QR code scan. As we grow rapidly, we are expanding our team!

About The Role

As a Senior Operations Manager at sunday, your main goal will be to deliver a best-in-class experience to restaurateurs. Your responsibilities will begin when a restaurant chooses our solution: creating its business account, collecting relevant information, providing tailor-made QR codes, training the restaurant staff, and supporting them through top-tier account management. Managing thousands of restaurants will require building a complex but streamlined operational system. Join us in making it simple!

You will report to the Director of Operations US and collaborate daily with teams in Atlanta, Chicago, London, Paris, and beyond! You will also have opportunities to visit restaurants and enjoy their food :)

Key Responsibilities

• Ensure seamless restaurant operations through effective delivery of our product
• Create a frictionless onboarding process, reducing lead time from signing to activation, increasing adoption
• Expand sunday’s presence in active restaurants by exploring innovative engagement strategies
• Maintain excellent restaurant retention through outstanding customer service
• Identify operational issues via data analysis, working with global analytics teams using advanced dashboards
• Solve issues by improving processes and implementing ideas globally
• Continuously improve the processes you and your team develop

Note: This role requires 30-50% travel

About You

• Based in Chicago
• 3-8 years of experience in customer success, account management, or operations at startups, in the food industry, hospitality, or professional services
• Strong problem-solving skills to address challenges faced by restaurant partners
• Excellent diagnostic and analytical abilities to leverage spreadsheets, CRMs, and datasets
• Ownership and growth mindset
• Passion for scaling startups and a proactive, hands-on approach
• Project management skills: structured, reliable, detail-oriented, and effective communicator

Preferred Qualifications

• At least 1 year of restaurant experience (BOH, FOH, Management)

Compensation, Perks & Benefits

• Unlimited PTO
• Opportunities for growth and responsibility
• Competitive salary and stock options
• 100% health coverage for you and your family

Thank you for considering this opportunity. We look forward to meeting you!

sunday is an equal opportunity employer and does not discriminate. All qualified applicants will receive consideration regardless of race, creed, color, sex, sexual orientation, gender identity or expression, ethnicity, religion, national origin, age, disability, marital status, veteran status, genetic information, or any other protected characteristic.