Senior Operations Manager

CEVA Logistics; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

CEVA Logistics is seeking a Ground Product Sr. Manager to provide senior leadership and strategic direction for domestic ground transportation operations.

You will own end-to-end service delivery, financial performance, and customer partnerships across multiple facilities, with P&L accountability. You will define growth strategies, lead cross-functional teams, optimize assets, and ensure safety and quality while delivering profitable results.

Qualifications

• Bachelor’s in Logistics, Supply Chain, Transportation, or related field; master’s preferred.
• 5–7 years leading large-scale logistics or transportation ops.
• 5+ years in a senior leadership role overseeing multiple facilities.

Responsibilities

• Provide senior leadership for end-to-end transportation operations and P&L.
• Develop strategic plans to grow revenue and optimize assets.
• Lead cross-functional teams with customers, carriers, and internal partners.
• Prepare management and financial reports for senior leadership.
• Drive process improvements to deliver safety, quality, and operational excellence.

Skills

Ground Transportation

Strategic Leadership

Account Management

Budgeting

Cross-functional

P&L Management

Customer Relationships

Excel

Education

Bachelor's Degree in Logistics/related field

Master's Degree preferred

Tools

Microsoft Office

TMS/ERP software

Job description

The Ground Product Sr. Manager provides senior operational leadership and strategic direction for CEVA’s ground transportation operations. This position is accountable for end-to-end oversight of service delivery, financial performance, business growth, safety, quality, and operational excellence across multiple facilities and customer contracts. The Sr. Manager partners closely with customers, carriers, and internal cross-functional teams to design effective transportation solutions, strengthen long-term relationships, optimize assets and resources, and consistently deliver profit and performance objectives.

WHAT ARE YOU GOING TO DO?

• Lead the Ground Transportation Product Line with clear strategic direction and disciplined oversight of high-volume domestic logistics and distribution operations.
• Define and execute customer-focused business development strategies aimed at revenue growth, retention of key accounts, and sustainable long-term partnerships.
• Build and maintain strong professional relationships with executive-level customers and transportation providers, while collaborating effectively with CEVA colleagues.
• Provide leadership to operations management teams through coaching, mentoring, talent selection, and professional development within company guidelines.
• Develop and lead business cases to justify capital investments and resource needs, including deployment and allocation of assets required to support operational growth.
• Oversee planning and implementation for the start-up and expansion of new operations, including resource modeling and performance tracking.
• Manage multiple high-volume logistics and transportation facilities, primarily across the Central United States, with full P&L accountability.
• Maximize profitability by ensuring superior customer service, prompt communications, effective issue resolution, and disciplined operational follow-up.
• Oversee the preparation and presentation of management and financial reports, budgets, forecasts, and operational performance reviews to senior leadership.

WHAT ARE WE LOOKING FOR?

Education and Experience

• Bachelor’s Degree in Logistics, Supply Chain, Transportation, Business, or a related field, required. Master’s Degree, strongly preferred. (Equivalent professional experience may be substituted for a degree when the background is directly within transportation or 3PL environments.)
• Minimum 5 to 7 years managing large-scale logistics, distribution, or transportation operations.
• Minimum 5 years in a senior leadership role with experience overseeing multiple, geographically dispersed facilities.

Skills & Characteristics

• Demonstrated success driving revenue growth, retaining strategic customers, and managing profitability across multiple sites.
• Proficiency in Microsoft Office, internet-based tools, and job-specific software applications.
• Strong applied knowledge of domestic logistics and ground transportation operations, including labor planning, carrier management, and performance metrics.
• Advanced understanding of project and program management methodologies with the ability to implement practical, solution-driven strategies.
• In-depth, experience-based expertise managing budgets, EBITDA performance, operational problem solving, and customer service in high-volume logistics settings.
• Excellent planning, time management, collaboration, decision-making, and organizational skills.
• Ability to develop short and long-range operational plans and communicate effectively with diverse audiences, from frontline teams to executive leadership.