Senior Operations Manager

ColonialWebb Contractors Company; Richmond (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Vehicle Allowance

Career development and progression

401(k) plan with company match

PTO and paid holidays

Excellent medical, dental, life, vision and disability benefits

Employee Assistance Program

Employee referral incentives

Job summary

A leading MEP contractor in Virginia is seeking a Senior Operations Manager to lead service teams and drive operational performance. The ideal candidate will possess strong leadership skills, oversee field operations, manage budgets, and ensure safety and customer satisfaction. Applicants should have an Associate's degree or a trade certification along with a minimum of 10 years in the industry, demonstrating expertise in HVAC and plumbing operations. This role offers excellent benefits and opportunities for growth.

Qualifications

• Experience managing managers in a service-driven environment.
• Strong knowledge of HVAC, refrigeration, BAS, electrical, and/or plumbing operations.
• Solid understanding of building codes, ASHRAE standards, and OSHA regulations.

Responsibilities

• Lead and support field and office teammates with a strong focus on safety.
• Manage field teams, resources, and schedules for efficient service delivery.
• Own financial performance, including budgets, cost control, and P&L results.
• Build and maintain strong customer relationships.
• Drive process improvement and customer satisfaction initiatives.

Skills

Leadership

Communication

Problem-solving

Financial performance analysis

Safety management

Education

Associate’s degree or trade certification

10+ years of industry experience

Job description

ColonialWebb is looking for a people-focused Senior Operations Manager to lead, develop, and support our service teams while driving strong operational and financial results. This role is ideal for a leader who values safety, collaboration, and building high-performing teams that deliver exceptional customer experiences.

Who we are:

At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry.

Perks of joining ColonialWebb:

• Vehicle Allowance
• Career development and progression
• 401(k) plan with company match
• PTO and paid holidays
• Excellent medical, dental, life, vision and disability benefits
• Employee Assistance Program
• Employee referral incentives

What you will do:

• Lead and support field and office teammates with a strong focus on safety, engagement, and development

Manage field teams, resources, and schedules to ensure efficient service delivery

Own financial performance, including budgets, cost control, and P&L results

Develop and mentor teammates through coaching, training, and performance reviews

Build and maintain strong customer relationships

Partner with Sales on proposals, pricing strategies, and business development efforts

Drive process improvement, quality control, and customer satisfaction initiatives

Represent ColonialWebb in the community and promote our core value

You should have:

Associate’s degree, trade certification, apprenticeship completion, or 10+ years of industry experience

• Demonstrated experience managing managers in a service-driven environment

Strong knowledge of HVAC, refrigeration, BAS, electrical, and/or plumbing operations

Trade Master Card in applicable field (preferred)

Solid understanding of building codes, ASHRAE standards, and OSHA regulations

Proven experience managing teams, customers, and operational budgets

Ability to read and influence financial performance (P&L)

Strong leadership, communication, and problem-solving skills

Comfortable working independently in a fast-paced environment

EOE M/W/Disability/Vets

• Veterans and those with previous military experience are encouraged to apply

Equal Opportunity Employer, including disabled and veterans.