Senior Operations Manager

Jobtailor; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor in New York is seeking an experienced Operations Manager to oversee organizational strategies and daily functions across facilities, procurement, HR processes, and donor records. The role involves coordinating with HR, IT and finance to ensure compliance and efficiency.

The ideal candidate brings 5+ years in nonprofit operations, strong communication skills, and a trauma-informed approach to team leadership.

Qualifications

• Bachelor’s degree in business administration, nonprofit management, social work, or equivalent experience.
• Minimum of 5 years of experience in operations, program administration, or nonprofit management.
• Proficiency in Microsoft Office Suite.
• Strong organizational and problem-solving skills with attention to detail.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in a trauma-informed environment.
• Commitment to human rights, social justice, and equity.
• Cultural humility and ability to work effectively with diverse populations.
• Bilingual proficiency in a language other than English preferred.
• Experience in human services, mental health, or immigrant/refugee support settings strongly preferred.
• Prior supervisory experience preferred.
• Ability to communicate effectively, both verbally and in writing.
• Ability to sit, reach with arms, operate computers or equipment, stand, walk, climb stairs, and occasionally kneel or crouch; may lift up to 10 pounds.

Responsibilities

• Support development and implementation of organizational strategic planning and initiatives.
• Provide leadership and support for special projects.
• Oversee daily operations of MKC-New York, including facilities coordination, maintenance and repairs, vendor management, and administrative systems.
• Manage inventory and procurement of supplies and equipment.
• Maintain procurement compliance by securing competitive quotes and preparing documentation for purchases and services exceeding $10,000.
• Assist with onboarding new staff, interns, and volunteers, including workspace setup.
• Provide HR-specific operational support, including employee lifecycle processes, procedures, workflows, and communications.
• Maintain accurate operational, HR, compliance, and program records.
• Collaborate with program leadership and finance teams on budgets, expenditures, regulations, internal controls, and compliance.
• Process invoices, expense reimbursements, credit card purchases, vendor wire transfers, and petty cash disbursements.
• Create project cost centers and maintain donor database and internal file records.
• Complete annual property tax exemption filings and maintain sales tax exemption status.
• Support internal and external audits and coordinate requested documentation.
• Update donor database, record donations, and generate donation reports.
• Process independent contractor agreements through Zoho, including invoices and W-9 documentation.
• Coordinate client transportation and interpreter services.
• Liaise with HR, IT, and finance teams.
• Contribute to continuous improvement and operational efficiency.
• Uphold trauma-informed and culturally responsive practices.
• May supervise staff, interns, or volunteers as operations grow.

Skills

Operations Management

Procurement Compliance

Budget Oversight

HR Support

Team Leadership

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Nonprofit Management

Bachelor's Degree in Social Work

Tools

Zoho

Donor Database

Job description

• Support development and implementation of organizational strategic planning and initiatives
• Provide leadership and support for special projects
• Oversee daily operations of MKC-New York, including facilities coordination, maintenance and repairs, vendor management, and administrative systems
• Manage inventory and procurement of supplies and equipment
• Maintain procurement compliance by securing competitive quotes and preparing documentation for purchases and services exceeding $10,000
• Assist with onboarding new staff, interns, and volunteers, including workspace setup
• Provide HR-specific operational support, including employee lifecycle processes, procedures, workflows, and communications
• Maintain accurate operational, HR, compliance, and program records
• Collaborate with program leadership and finance teams on budgets, expenditures, regulations, internal controls, and compliance
• Process invoices, expense reimbursements, credit card purchases, vendor wire transfers, and petty cash disbursements
• Create project cost centers and maintain donor database and internal file records
• Complete annual property tax exemption filings and maintain sales tax exemption status
• Support internal and external audits and coordinate requested documentation
• Update donor database, record donations, and generate donation reports
• Process independent contractor agreements through Zoho, including invoices and W-9 documentation
• Coordinate client transportation and interpreter services
• Liaise with HR, IT, and finance teams
• Contribute to continuous improvement and operational efficiency
• Uphold trauma-informed and culturally responsive practices
• May supervise staff, interns, or volunteers as operations grow

Requirements

• Bachelor’s degree in business administration, nonprofit management, social work, or related field required, or equivalent experience
• Minimum of 5 years of experience in operations, program administration, or nonprofit management
• Proficiency in Microsoft Office Suite
• Strong organizational and problem-solving skills with attention to detail
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities in a trauma-informed environment
• Commitment to human rights, social justice, and equity
• Cultural humility and ability to work effectively with diverse populations
• Bilingual proficiency in a language other than English preferred
• Experience working in human services, mental health, or immigrant/refugee support settings strongly preferred
• Prior supervisory experience preferred
• Ability to communicate effectively, both verbally and in writing
• Ability to sit, reach with arms, operate computers or equipment, stand, walk, climb stairs, and occasionally kneel or crouch
• May occasionally need to lift or move items up to 10 pounds

Core Competencies

Demonstrates strong operational management capabilities, including procurement compliance, budget oversight, and HR support, while fostering a trauma-informed and culturally responsive environment. Proficient in managing diverse teams and collaborating across departments to enhance organizational efficiency and effectiveness.

Highest-signal resume keywords

• Operations Management
• Procurement Compliance
• Budget Oversight
• HR Support
• Team Leadership

Hard Skills

• Microsoft Office Suite
• Procurement Management
• Budget Management
• Inventory Management
• Project Coordination

Soft Skills

• Organizational Skills
• Problem-Solving Skills
• Interpersonal Skills
• Communication Skills
• Cultural Humility

Certifications & Qualifications

• Bachelor’s Degree in Business Administration
• Bachelor’s Degree in Nonprofit Management
• Bachelor’s Degree in Social Work

Industry Keywords

• Nonprofit Management
• Human Services
• Mental Health
• Immigrant Support
• Trauma-Informed Practices

Tools & Technologies

• Zoho
• Donor Database