Senior Operations Manager

NYU Langone; Lake Charles (LA); On-site; USD 92,000 - 139,000; Full time

Benefits offered by this job

Full benefits

Job summary

NYU Langone in Lake Charles, LA is seeking a Senior Operations Manager to take ownership of a growing local team. This role blends hands-on leadership with strategic planning to drive performance and customer experience in a collaborative environment.

You will translate objectives into concrete daily steps, safeguard compliance with LA regulations, and help the business scale while maintaining service excellence.

Responsibilities

• Champion a positive, collaborative culture throughout the Lake Charles, LA office
• Guard the NYU Langone customer experience through every Interpersonal Skills change
• Translate manager objectives into concrete, actionable day-to-day steps
• Keep the LA engine running while you rebuild parts of it
• Ensure compliance with company policies and applicable LA regulations
• Anticipate the LA compliance wrinkle before it becomes a fire

Skills

Communication discipline

Bias toward action

Workflow familiarity

Ownership of metrics

Prioritization under urgency

Job description

This Senior Operations Manager position is ideal for someone ready to take on more responsibility and ownership. This manager role pairs a $92,000 - $139,000 salary with hands-on ownership, a collaborative team, and clear opportunities to level up.

Key Responsibilities

• Champion a positive, collaborative culture throughout the Lake Charles, LA office
• Guard the NYU Langone customer experience through every Interpersonal Skills change
• Translate manager objectives into concrete, actionable day-to-day steps
• Keep the LA engine running while you rebuild parts of it
• Ensure compliance with company policies and applicable LA regulations
• Anticipate the LA compliance wrinkle before it becomes a fire

What You'll Bring

• The communication discipline to over-share early and trim later
• A tinker-friendly bias toward action, balanced by knowing when to wait
• Familiarity with NYU Langone-scale workflows, or the appetite to reach them
• Comfort owning a number that goes up or down because of you
• An instinct for prioritization when everything is labeled urgent

From its base in Lake Charles, LA, NYU Langone has spent the last decade making Self-Motivation dramatically less painful for general teams everywhere. Inclusion isn't a slogan here; it shapes how we hire, promote, and run every meeting.

We provide a $92,000 - $139,000 salary, full benefits, and dedicated time each week to learn new Conflict Resolution and Communication tools.

Confirmed unfilled today, NYU Langone continues its search in real time.

Pair your Interpersonal Skills with our Strategic Planning-heavy team and watch what NYU Langone can build.