Senior Operations Manager

Crawford Thomas Recruiting; Greensboro (NC); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Day 1 Medical Benefits

401(k) Match

Employee Stock Program

Job summary

Our client, a global leader in veterinary diagnostics, seeks a Senior Operations Manager to lead a high-volume laboratory in Greensboro, NC. This senior role oversees multiple shifts, budgets, and performance metrics while driving Lean and Six Sigma initiatives.

You will develop leaders, manage large frontline teams, and partner with senior leadership on strategic growth initiatives. Day 1 benefits and a strong compensation package are offered.

Qualifications

• Senior operations leader with 5+ years of large, high-volume ops experience.
• Proven ability to lead across multiple shifts and manage managers.
• Strong background in budgeting, performance metrics, and process improvement.

Responsibilities

• Lead day-to-day operations for a high-volume veterinary diagnostic lab.
• Develop managers and supervisors across multiple shifts and departments.
• Establish and track KPIs for quality, productivity, turnaround time, safety, and financials.
• Develop and manage operational budgets and financial objectives.
• Drive Lean, Six Sigma, and continuous improvement programs.
• Identify challenges and implement scalable efficiency solutions.
• Foster accountability, engagement, development, and retention.
• Coach leaders and drive cross-functional collaboration.
• Lead change initiatives and operational projects.

Skills

Leadership experience

Multiple shifts

Managing managers

Budget management

Lean Six Sigma

Change management

Project management

Communication skills

Excel/Tableau

Strategic planning

Education

Bachelor's degree in Science/Business/Operations Management

Tools

Excel

Word

Tableau

Job description

SENIOR OPERATIONS MANAGER

Location: Greensboro, NC

Salary: $150,000–$170,000 + Annual Bonus + Equity

Schedule: Full-Time | Day Shift

Benefits: Day 1 Medical Benefits + 401(k) Match + Employee Stock Program

Position Overview

Our client, a global leader in veterinary diagnostics, is seeking a Senior Operations Manager to lead a high-volume laboratory operation in Greensboro, NC.

This is a senior leadership role overseeing large teams, multiple levels of management, multiple shifts, budgets, performance metrics, and continuous improvement initiatives.

The ideal candidate is a proven operations leader who knows how to develop people, improve processes, manage through change, and drive measurable results in a fast-paced environment.

What You'll Do

• Lead day-to-day operations for a high-volume veterinary diagnostic laboratory.
• Manage and develop managers and supervisors while providing leadership across multiple shifts and departments.
• Establish and track KPIs around quality, productivity, turnaround time, safety, and financial performance.
• Develop and manage operational budgets and financial objectives.
• Drive Lean, Six Sigma, and continuous improvement initiatives.
• Identify operational challenges and implement solutions that improve efficiency and scalability.
• Build a culture of accountability, employee engagement, development, and retention.
• Coach and develop leaders while strengthening overall team performance.
• Lead change-management initiatives and operational projects.
• Partner with senior leadership and cross-functional teams on business priorities and growth initiatives.
• Ensure operations meet company quality, safety, and laboratory standards.

What You'll Bring

• 5+ years of leadership experience managing large, high-volume operations.
• Experience leading operations across multiple shifts.
• Proven experience managing managers, supervisors, and large frontline teams.
• Strong background in employee development, performance management, and engagement.
• Experience managing operational budgets and financial performance.
• Hands-on experience with Lean, Six Sigma, continuous improvement, or operational excellence programs.
• Proven ability to lead teams through organizational change and growth.
• Strong project management, prioritization, and problem-solving skills.
• Excellent communication and presentation skills with both senior leadership and frontline employees.
• Proficiency with Microsoft Excel, Word, Tableau, and related business tools.

Preferred Qualifications

• Bachelor's degree in Science, Business, Operations Management, or a related field.
• Laboratory, healthcare, diagnostics, manufacturing, distribution, or similar high-volume operational experience.
• Experience implementing large-scale process improvements.
• Experience leading operations through periods of rapid growth or transformation.

Compensation & Benefits

• $150,000–$170,000 base salary.
• Annual performance-based bonus opportunity.
• Equity / employee stock opportunities.
• Annual merit increase opportunity.
• Medical, dental, and vision benefits beginning Day 1.
• 401(k) with 5% company match.
• Employee Stock Purchase Program.
• Pet insurance.
• Mental health and wellness resources.
• Volunteer paid time off.
• Charitable donation matching.
• Additional financial wellness and employee support programs.

WORK ENVIRONMENT

This position operates within a veterinary diagnostic laboratory. Employees may have exposure to biohazards, zoonotic disease agents, and hazardous chemicals and must follow established laboratory safety procedures and protocols.

WHY JOIN?

• Senior leadership role with significant ownership over a major operation.
• $150K–$170K base + bonus + equity.
• Lead and develop a large team through multiple levels of management.
• Opportunity to directly influence operational strategy, performance, and growth.
• Day 1 healthcare benefits and strong retirement programs.
• Join a global organization serving customers in more than 175 countries with significant opportunities for continued professional growth.