SENIOR OPERATIONS MANAGER

Compass Group USA; Charlotte (NC); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

The Senior Operations Manager at ESFM, the corporate facilities management division of Compass Group USA, will plan, evaluate, implement and report on departmental operations, providing oversight of business activities, strategic planning, and program administration.

Key responsibilities include supervising the unit, shaping strategic plans, developing policies, staying current with industry developments, providing financial reports to sector leadership, and seeking cost-saving opportunities

Qualifications

• 3+ years operations experience; Finance experience a plus.
• Strong project management skills.
• Excellent communication and organization skills.
• Able to travel up to 35% and overnight as needed.

Responsibilities

• Oversee and report on departmental operations and strategic programs.
• Supervise the unit within the department.
• Contribute to policy development and revisions.
• Stay current with developments in the field and pursue professional development.
• Provide fiscal oversight and prepare financial reports for senior leadership.
• Identify cost-saving opportunities in labor and materials.
• Serve as liaison to customers.
• Perform other duties as assigned.

Skills

Operations experience

Project management

Communication

Organization

Travel readiness

Job description

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Position Title: SENIOR OPERATIONS MANAGER

Pay Grade: 17

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

This individual will be in charge of planning, evaluating, implementing and reporting on departmental operations. The Operations Manager is responsible for providing assistance in the oversight of business activities, strategic planning, and program administration.

Key Responsibilities:

• Directly supervises and maintains responsibility for their unit within the department
• Provides advice and input in managing strategic plans and the development of integrated programs
• Advises with developing and implementing new policies or revisions to existing policies
• Stays abreast of developments in the field and participates in training and professional development sessions
• Provides fiscal oversight of operations and provides financial reports to the sector senior leadership
• Recommends and evaluates cost control compliance and seeks new and innovative ways to reduce costs of labor and materials
• Functions as departmental liaison to customers
• Performs other duties as assigned

Qualifications:

• 3+ years operations experience; Finance experience a plus
• Strong project management skills a must
• Excellent communication and organization skills
• Able to travel up to 35% and overnight as needed

Associates at ESFM are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.