Senior Operations Leader - Warehouse Excellence & Growth

Universal Logistics Holdings, Inc.; Louisville (KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Universal Logistics Holdings, Inc. is seeking a Senior Manager of Operations to lead a high-volume warehouse operation in Louisville, KY. You will oversee supervisors and hourly staff, drive safety, quality, and productivity, and partner with customers and leadership to meet service goals.

The role emphasizes coaching, problem solving, and continuous improvement, with a hands-on leadership style and a focus on meeting client expectations, cost efficiency, and safe operations.

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• 3-7 years of leadership experience in warehouse, distribution, manufacturing, logistics, transportation, or production operations.
• Experience managing supervisors, leads, and hourly employees in a fast-paced environment.
• Strong leadership, communication, coaching, and employee development skills.
• Proven ability to drive accountability, improve performance, and build positive team culture.
• Experience managing labor, productivity, quality, inventory, and customer service metrics.
• Proficient in Microsoft Office and warehouse management systems (WMS).
• Ability to manage multiple priorities while maintaining a hands-on leadership approach.

Responsibilities

• Lead and develop supervisors, team leaders, and hourly employees within a fast-paced warehouse operation.
• Manage daily operations to ensure safety, quality, productivity, and customer expectations are met.
• Monitor labor, productivity, inventory, and key performance metrics to drive operational success.
• Coach, mentor, and hold employees accountable while fostering a culture of continuous improvement.
• Manage staffing, scheduling, performance reviews, employee development, and disciplinary actions.
• Ensure compliance with company policies, customer requirements, and safety standards.
• Partner with customers and senior leadership to resolve operational challenges and support business objectives.
• Drive continuous improvement initiatives focused on efficiency, quality, and cost reduction.
• Analyze operational data and prepare reports related to labor, productivity, quality, and inventory performance.
• Maintain a strong floor presence and provide hands-on leadership to support day-to-day operations.

Skills

Leadership

Coaching & Development

Communication

Problem solving

Data analysis

MS Office

WMS proficiency

Staff management

Strategic planning

Education

Bachelor's degree

Tools

Microsoft Office

Warehouse Management System (WMS)

Job description

Universal Logistics Holdings, Inc. is seeking a Senior Manager of Operations to lead a high-volume warehouse operation in Louisville, KY. You will oversee supervisors and hourly staff, drive safety, quality, and productivity, and partner with customers and leadership to meet service goals.

The role emphasizes coaching, problem solving, and continuous improvement, with a hands-on leadership style and a focus on meeting client expectations, cost efficiency, and safe operations.