Senior Operations Leader, Contracted Services

Aramark; Scranton (Lackawanna County); On-site; USD 90,000 - 190,000; Full time

Job summary

Aramark is seeking a General Manager for our Student Nutrition operations in the Scranton area. You will plan, manage, and guide multiple contracted services for a client, aiming to meet operating and financial goals and client objectives.

The role leads a team across food service, facility support, custodial services, retail, and more, with a focus on safety, financial stewardship, and strong client relationships to drive service excellence.

Qualifications

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• Focus on client and customer services, entrepreneurship and building and growing a strong business.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements.
• Experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Leadership

Budgeting

Contract management

Client relations

Operations management

Education

Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management

Job description

Aramark is seeking a General Manager for our Student Nutrition operations in the Scranton area. You will plan, manage, and guide multiple contracted services for a client, aiming to meet operating and financial goals and client objectives.

The role leads a team across food service, facility support, custodial services, retail, and more, with a focus on safety, financial stewardship, and strong client relationships to drive service excellence.