Senior Operations Leader - Commercial Mechanical

Shaw Boiler and Mechanical; Portsmouth (VA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k) matching

Bonus based on performance

Company car

Dental insurance

Job summary

Shaw Boiler and Mechanical in Portsmouth, Virginia is seeking an experienced General Manager to serve as the senior operational leader. You will oversee office and field operations, manage Account Managers, field supervisors, and the service scheduler, and ensure accountability and consistent execution across the company.

The ideal candidate has 10+ years of commercial mechanical contracting experience, deep knowledge of HVAC, boilers, piping, welding, and safety, and the ability to communicate

Qualifications

• At least 10 years of experience working for a commercial mechanical contractor.
• Substantial experience managing employees in commercial mechanical service, construction, or both.
• Working knowledge of commercial HVAC systems, boilers, steam and hydronic systems, piping, welding, mechanical construction, service operations, and field safety.
• Demonstrated ability to lead experienced office personnel, managers, supervisors, and skilled tradespeople.
• Experience recruiting, interviewing, hiring, onboarding, evaluating, disciplining, and developing employees.
• Ability to recognize operational and technical concerns without personally performing every technical task.
• Experience developing, documenting, implementing, and enforcing company procedures.
• Strong organizational and decision-making abilities.
• Strong written and verbal communication skills.
• Professional appearance and conduct.
• Sound judgment, discretion, integrity, and the ability to handle confidential information.
• Ability to use or learn field-service management platforms, Microsoft 365, and related business systems.
• Valid driver’s license and an acceptable driving record.

Responsibilities

• Serve as the highest-ranking employee beneath the President.
• Provide consistent leadership across office and field operations.
• Directly manage Account Managers, field supervisors, the service scheduler, accounting personnel, and other designated employees.
• Establish clear expectations and hold managers and employees accountable for performance, conduct, communication, and follow-through.
• Address employee and operational problems promptly, professionally, and consistently.
• Make routine operating and personnel decisions without requiring the President’s approval at every step.
• Maintain a visible understanding of current workload, manpower demands, scheduling pressures, and operational priorities.
• Work closely with the service scheduler without taking over the daily scheduling function.
• Ensure strong communication and continuity between Account Managers, office personnel, field leadership, and field employees.
• Identify breakdowns between departments and implement practical, lasting corrections.

Skills

Leadership

Operations management

People management

HVAC knowledge

Safety compliance

Communication skills

Decision making

Field service management

Procedures development

Driving license

Tools

Field-service software

Microsoft 365

Job description

Shaw Boiler and Mechanical in Portsmouth, Virginia is seeking an experienced General Manager to serve as the senior operational leader. You will oversee office and field operations, manage Account Managers, field supervisors, and the service scheduler, and ensure accountability and consistent execution across the company.

The ideal candidate has 10+ years of commercial mechanical contracting experience, deep knowledge of HVAC, boilers, piping, welding, and safety, and the ability to communicate