Senior Ops Associate — AI-Enabled Field Operations

Calvis Inc.; Austin, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Calvis is seeking an operations professional to join our small team and keep client bookings running smoothly. You will work closely with the Head of Ops to coach agency admins, optimize guard allocation, and resolve issues by phone and documentation.

You will solve problems across the ops org, nurture agency relationships, train users on the platform, and keep timesheets, invoices, and statuses up to date while driving automation where possible.

Qualifications

• 4–6 years of experience in operations, consulting, account management, training, or customer service.

Responsibilities

• Problem-solve across the ops org, e.g. new model for finding guards or training sessions.
• Nurture agency relationships, coach admins on the platform, grow guard coverage, recognize milestones.
• Get on the phone with customers: inbound/outbound calls, margin calls, follow-ups with cancelled bookings.

Skills

Phone communication

Attention to detail

Problem solving

Organizational skills

Coaching/Training

Job description

Calvis is seeking an operations professional to join our small team and keep client bookings running smoothly. You will work closely with the Head of Ops to coach agency admins, optimize guard allocation, and resolve issues by phone and documentation.

You will solve problems across the ops org, nurture agency relationships, train users on the platform, and keep timesheets, invoices, and statuses up to date while driving automation where possible.