Account Manager

Calvis Inc.; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Calvis Inc. in Austin seeks an experienced account manager to own the relationship with enterprise clients post-close, driving retention, expansion, and renewals. You will translate field insights into retained accounts and growing revenue.

You will conduct quarterly business reviews, identify coverage gaps, and propose upsells while coordinating with operations for rapid deployment. On-site in Austin.

Qualifications

• 3+ years in account management, customer success, or B2B sales, owning retention and account growth.
• Track record of renewing and expanding enterprise accounts.
• Comfortable negotiating commercial terms with security, ops, and procurement buyers.
• Based in or relocating to Austin; on-site.

Responsibilities

• Own the customer relationship end to end: set the cadence, conduct regular check-ins, be the primary point of contact for issues.
• Run quarterly business reviews showing live value: incidents avoided, response times, resource allocation.
• Own retention and expansion across your book; report on account health monthly.
• Partner with operations to deploy the right team quickly for coverage changes and surge requests.
• Negotiate renewals and expansions: pricing, scope, and multi-year terms.
• Turn field intelligence into proposals the client didn’t know to ask for.

Skills

Account management

Customer success

B2B sales

Job description

About Calvis

Calvis is an AI-native physical security marketplace. Traditional security never learns: guards miss events, patrol routes stay static, and customers find out whether a shift went right only after it's over. We fix that by uniting many licensed security agencies into one intelligent network, then wrapping every shift in an AI Copilot and a 24/7 human Overwatch team. The result: a security operation that gets smarter with every shift, trusted by businesses across warehousing, distribution, manufacturing, retail, and events.

About the role

You own the relationship after the deal closes: the operator a client calls to scale coverage, review an incident, or structure a renewal. You translate what happens in the field into retained, expanding accounts, and you keep every account healthy enough that renewal is never in question.

What you'll own: four things, end to end

• The book: a portfolio of enterprise accounts. You own retention, health, and net revenue retention across every one of them.
• Expansion: spot coverage gaps and growth signals, build the proposal, and close the upsell across your accounts.
• Renewals: run renewals end to end: pricing, terms, and the business review that makes the renewal a formality.
• The signal loop: feed field intelligence and client needs back to ops and product so the platform keeps getting sharper.

What you'll do

• Own the customer relationship end to end: set the communication cadence, run regular check-ins, and be the first port of call whenever an issue comes up
• Run quarterly business reviews that show clients the live value of their coverage: incidents prevented, response times, hours intelligently allocated
• Own retention and expansion across your book, and report on account health accurately every month
• Partner with operations to deploy the right team fast: coverage changes, new sites, and surge requests handled without friction
• Negotiate renewals and expansions: pricing, scope, and multi-year terms that grow account value
• Turn field intelligence from Lucius and your operators into proposals the client didn't know to ask for

What we're looking for

• 3+ years in account management, customer success, or B2B sales, owning retention and account growth
• A track record of renewing and expanding enterprise accounts
• Comfortable negotiating commercial terms with security, ops, and procurement buyers
• Operator instincts: you stay composed under live pressure and own outcomes
• Based in or relocating to Austin; on-site

Nice to have

• Background in physical security or SaaS account management
• Sold or managed a platform with an operational delivery component
• Early-stage experience: comfortable building process where none exists