Senior Operations, Dispatch Transportation

DSV Road GmbH; Houston (TX); On-site; USD 58,000 - 78,500; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) with company-matching contributions

Generous paid time off

Job summary

DSV Road GmbH in Houston is seeking a Senior Operations Specialist in Dispatch Transportation to coordinate shipments according to customer instructions while ensuring compliance with DOT regulations. This role requires 3-5 years of experience in logistics and strong problem-solving skills.

The ideal candidate will be proficient in Microsoft Office Suite and possess excellent communication skills. The position offers a comprehensive benefits package and a competitive salary between $58,000 and $78,500 annually.

Qualifications

• 3-5 years of experience in Logistics and customer service environment.
• Good understanding of ocean export/import operations and transload operations.
• Strong analytical and problem-solving skills, with attention to detail.

Responsibilities

• Coordinate shipments according to customer instructions and ensure compliance.
• Execute ocean marine drayage services and manage chassis pool operations.
• Prioritize time-sensitive cargo and negotiate pricing as needed.

Skills

Logistics management

Customer service

Microsoft Office (Word, Excel, Outlook)

Problem-solving

Communication skills

Education

3-5 years experience in logistics

Fluent in English (oral and written)

Job description

Senior Operations, Dispatch Transportation

Houston

Job area: Freight Forwarding

DSV - Global transport and logistics

Location: USA - Houston, 831

Division: Air & Sea

Job Posting Title: Senior Operations, Dispatch Transportation

Time Type: Full Time

Summary

This role coordinates shipments according to customer instructions (SOP’s), and ensures compliance to DOT regulations and established internal policies and guidelines. Will also be responsible for providing solutions in resolving transportation issues and inquiries.

Duties and Responsibilities

• Execute ocean marine drayage services for FCL movements – through the orders received from US Branches via the TMS.
• Ensure that delivery and pick up services are completed on time and in full without any exceptions.
• Select and dispatch pick-up and delivery orders to truckers that are part of the pre-confirmed MCT database.
• Manage chassis pool operations with each provider where practical to ensure maximum profitability.
• Review, record, and develop solutions for repetitive service failures.
• Streamline proactive container tracking communications related to any potential bottlenecks with the respective customer management team.
• To know and understand all FCL transport moves needs by region for customer base both import and export.
• To prioritize time sensitive cargo, and effectively monitor all daily pick-ups and deliveries to ensure these are tendered to a carrier as needed.
• To negotiate pricing as needed to maximize profits taking advantage of one-way opportunities.
• The Specialist will ensure proper reporting; carrier invoicing and system event updates are conducted timely and accurately raising any issues outside of their immediate control that need to be addressed.
• Support the maintenance of the trucking carrier database with respect to providers, rates, expiration dates.
• To ensure compliance with DOT regulations and established internal policies and guidelines.
• Any other duties that may be assigned accordingly.

Educational background / Work experience

• 3 - 5 years of experience in Logistics and customer service environment.
• Proficiency in Microsoft Office Suite including but not limited to Outlook, Word, and Excel.
• Good understanding of ocean export/import operations and transload operations.
• Essential - Experience in trucking carrier deliveries/recovery process and terminal port/CY requirements.
• Maintain composure under pressure in a fast-paced environment.
• Ability to troubleshoot day-to-day issues that may arise during pick-up or delivery process.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Fluent in English (oral and written).

Computer Literacy

• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $58,000 - $78,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

Benefits

DSV provides a comprehensive package of health benefits including medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well‑being. In addition, our 401(k) plan offers company‑matching contributions up to 5% to help you build a secure financial future. To support a healthy work‑life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. DSV reserves the right to defer or close a vacancy at any time.