Senior Operations, Dispatch Transportation

DSV Air & Sea Inc.; Houston (TX); On-site; USD 58,000 - 78,500; Full time

Benefits offered by this job

Medical insurance

401(k) with up to 5% matching

Paid time off

Flexible spending accounts

Job summary

DSV Air & Sea Inc. in Houston is seeking a Senior Operations, Dispatch Transportation professional. The role involves managing shipments, ensuring compliance with regulations, and providing transportation solutions. Candidates should have 3–5 years of experience in logistics and customer service.

The ideal candidate will be proficient in Microsoft Office Suite and have strong analytical and communication skills, thriving in a fast-paced environment with a focus on details. A comprehensive benefits package is included.

Qualifications

• Experience in logistics and customer service environment is essential.
• Understanding of ocean export/import and transload operations.
• Ability to resolve delivery issues under pressure.

Responsibilities

• Coordinate shipments according to customer instructions.
• Ensure compliance with DOT regulations.
• Manage chassis pool operations for profitability.

Skills

Analytical skills

Problem-solving skills

Communication skills

Detail-oriented

Customer service

Education

3–5 years in logistics and customer service

Fluent in English (oral and written)

Proficiency in Microsoft Office Suite

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Job Title

Senior Operations, Dispatch Transportation

Location

USA – Houston, 831

Job Area

Freight Forwarding

Division

Air & Sea

Job Summary

This role coordinates shipments according to customer instructions (SOPs) and ensures compliance with DOT regulations and internal policies. The incumbent provides solutions for transportation issues and inquiries.

Duties and Responsibilities

• Execute ocean marine drayage services for FCL movements through orders received from US Branches via the TMS.
• Ensure delivery and pick‑up services are completed on time and in full without exceptions.
• Select and dispatch pick‑up and delivery orders to truckers within the pre‑confirmed MCT database.
• Manage chassis pool operations with providers to maximize profitability.
• Review, record, and develop solutions for repetitive service failures.
• Streamline proactive container tracking communications regarding potential bottlenecks with the customer management team.
• Understand all FCL transport needs by region for both import and export customers.
• Prioritize time‑sensitive cargo and monitor daily pick‑ups and deliveries to ensure timely tendering to carriers.
• Negotiate pricing as needed to maximize profits and capitalize on one‑way opportunities.
• Ensure proper reporting, carrier invoicing, and system event updates are completed accurately and timely.
• Support maintenance of the trucking carrier database, including rates and expiration dates.
• Maintain compliance with DOT regulations and internal guidelines.
• Perform any other duties assigned as needed.

Educational Background / Work Experience

• 3–5 years of experience in logistics and a customer‑service environment.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Strong understanding of ocean export/import operations and transload operations.
• Experience in trucking carrier deliveries/recovery processes and terminal port/CY requirements.
• Ability to remain composed under pressure in a fast‑paced environment.
• Strong email and telephone etiquette.
• Capability to troubleshoot day‑to‑day pick‑up or delivery issues.

Skills & Competencies

• Strong analytical and problem‑solving skills with attention to detail.
• Excellent communication and presentation skills.
• Capacity to work independently and collaboratively in a fast‑paced setting.

Language Skills

• Fluent in English (oral and written).

Computer Literacy

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

At‑Will Employment

DSV Air & Sea Inc. employees are hired on an undefined (“at‑will”) basis. Employment may be terminated by the employee or the employer at any time without cause, except where statutory exceptions apply. Each employee may also terminate his or her employment at any time.

Compensation

Expected base pay: $58,000 – $78,500 per year. Actual compensation will be determined by job‑related knowledge, skills, experience, location, and other objective factors.

Benefits

DSV offers a comprehensive benefits package including medical, prescription, dental, vision, and life insurance; flexible and health‑spending accounts; short‑ and long‑term disability; a 401(k) plan with up to 5% matching; paid time off; paid holidays; and additional floating holidays.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable law. If you require special assistance or accommodation while seeking employment, please contact Human Resources at [e-mail].

Application Process

This posting may be closed at any time. All unsolicited agency resumes are not accepted and may be considered property of DSV. For inquiries regarding the status of your application, you will be notified directly by the appropriate human resources contact if you are selected for further consideration.