Senior Operations Director - Growth & Excellence

Crash Champions; Springfield (MO); On-site; USD 75,000 - 123,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions in Springfield, MO is seeking an experienced operations leader to oversee the assigned territory, aiming to exceed company targets in performance and growth. You will manage locations to deliver top-tier customer service and maintain high standards of quality and profitability.

The role requires 10+ years in operations with 5+ years of people management. CCC One experience is preferred; a driven, high-pressure environment mindset is essential.

Qualifications

• Extensive operations background with KPI ownership.

Responsibilities

• Oversee leadership and management of assigned territory/market.
• Achieve or exceed targets for performance and growth.
• Maintain top-10% performance across KPIs, CSRs, quality, and profitability.
• Recruit, manage, and develop leaders for succession and growth.
• Foster relationships with insurance accounts, agents, and customers.

Skills

Leadership

Strategic thinking

Performance-driven

People management

Industry knowledge

Tools

CCC One

Job description

Crash Champions in Springfield, MO is seeking an experienced operations leader to oversee the assigned territory, aiming to exceed company targets in performance and growth. You will manage locations to deliver top-tier customer service and maintain high standards of quality and profitability.

The role requires 10+ years in operations with 5+ years of people management. CCC One experience is preferred; a driven, high-pressure environment mindset is essential.