Operations Director: Lead High-Performance Markets

Crash-Champions-Collision-Repair-Team-1; Florida; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking a results-driven leader to oversee operations across designated territory, ensuring top-tier performance and strong customer satisfaction. The role requires strategic thinking to drive growth, as well as the ability to recruit and develop a high-performing team in a fast-paced setting.

The candidate will manage market locations, maintain high standards for quality and profitability, and strengthen partnerships with insurance accounts.

Qualifications

• Proven leadership with ability to inspire and motivate teams.
• Strategic thinker who identifies opportunities for improvement and implements solutions.
• Track record of achieving targets and KPIs in a fast-paced environment.
• Strong customer service focus and ability to manage insurance relationships.

Responsibilities

• Lead and manage operations across assigned territory/market.
• Exceed performance targets for growth, quality, and profitability.
• Model exceptional customer service and TSA values daily.
• Recruit, mentor, and develop future leaders within the organization.
• Build and nurture relationships with insurance accounts and customers.

Skills

Leadership

Strategic thinking

Performance management

Customer service

Problem solving

Tools

CCC One

Job description

Crash Champions is seeking a results-driven leader to oversee operations across designated territory, ensuring top-tier performance and strong customer satisfaction. The role requires strategic thinking to drive growth, as well as the ability to recruit and develop a high-performing team in a fast-paced setting.

The candidate will manage market locations, maintain high standards for quality and profitability, and strengthen partnerships with insurance accounts.