Senior Operations Data Analyst — Agile PM

Credit One Bank; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Credit One Bank is seeking a Senior Operations Data Analyst to support the overall growth of the organization. The role focuses on business project management, acting as a subject matter expert for customer support lines, and leading efforts to implement best practices and scalable processes.

The position involves working with key stakeholders to identify projects, manage backlog, develop project plans, and coordinate cross-functional teams to deliver from concept to post-implementation while

Qualifications

• 5+ years of experience in Operations, Customer Service, and/or Collections with a minimum of 5 years project management/Product Owner experience
• Experience using JIRA software to manage initiatives
• Experience in financial services industry strongly preferred
• Bachelor’s degree or Professional SCRUM/Agile Product Owner certification

Responsibilities

• Own the Operation’s project Charter process and effectively communicate with leadership and senior management
• Lead operational project teams to deliver on objectives within schedule, scope, and budget; communicate project objectives
• Collaborate with business stakeholders and Project/Product Owners across the organization to understand needs, prioritize efforts on the roadmap, define features and scope, and report out on progress
• Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance criteria
• Present findings to include recommendations for remediation to senior management
• Develop and execute project plans and control plans with stakeholders across the organization
• Conduct project meetings
• Complete business process mappings in an effort to identify areas of improvement

Skills

Project management

Agile/SCRUM

JIRA

Stakeholder management

Operations experience

Education

Bachelor’s degree

SCRUM/Agile Product Owner certification

Job description

Credit One Bank is seeking a Senior Operations Data Analyst to support the overall growth of the organization. The role focuses on business project management, acting as a subject matter expert for customer support lines, and leading efforts to implement best practices and scalable processes.

The position involves working with key stakeholders to identify projects, manage backlog, develop project plans, and coordinate cross-functional teams to deliver from concept to post-implementation while