Senior Operations Coordinator, Strategic Partnerships Team, TRQ

New York City Department of Education; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

New York City Department of Education is seeking a Senior Operations Coordinator within the Office of Teacher Recruitment and Quality (TRQ) to oversee day-to-day operations of the Strategic Partnerships Team, including events, consultants, webinars, and payroll-related processes. The role emphasizes data-driven reporting, process improvement, and cross-functional coordination across the NYCPS system.

The ideal candidate will manage per-session staffing, maintain accurate records, and collaborate

Qualifications

• Superior written and verbal communication skills.
• Familiarity with New York State teacher certification requirements.
• Understanding of teacher recruitment, retention, and workforce policy is preferred.
• Experience managing relationships with diverse stakeholders across large organizations.
• Ability to work independently while collaborating with a team.

Responsibilities

• Coordinate logistics for events supporting recruitment and partnership initiatives.
• Recruit, onboard, and offboard seasonal consultants and temporary staff.
• Manage webinar schedules, registrations, and communications.
• Oversee per-session employees' timesheets and staffing records.
• Collect, analyze, and report program data to monitor implementation and effectiveness.

Skills

Communication skills

Stakeholder management

Analytical skills

Microsoft Office 365

Project coordination

Education

Bachelor's degree

High school diploma

Tools

Microsoft Office 365

Job description

Senior Operations Coordinator, Strategic Partnerships Team, TRQ - 27203

Community Coordinator

Level:

N/A

Division/Office:

Division of Human Resources

Borough:

Brooklyn

Posting End Date:

10/02/2026

Description:

Position Summary: The Office of Teacher Recruitment and Quality (TRQ) is responsible for the recruitment of diverse and talented teachers to meet the staffing needs of New York Public Schools (NYCPS) and programs, as well as being responsible for initiatives to promote the equitable and quality distribution of teachers across all schools. Research has repeatedly shown that teacher quality is the single most important variable in raising student learning.The Office of Teacher Recruitment and Quality accomplishes its work through a strategic, data driven approach that focuses on the following efforts:

• Serve as the primary marketing agent and source of information to individuals seeking to become NYCPS teachers, to recruit a large, high quality, equitable and diverse pool of candidates.
• Design and manage recruitment and preparation programs, and pipelines for individuals to become NYCPS teachers, especially to address subject and geographic shortage areas.
• Select a diverse and high quality pool of candidates to become teachers through rigorous, research driven, screening processes.
• Design and implement high quality field experiences for teacher candidates in both alternative certification and traditional pathways.
• Provide inclusive best practices and support to schools to help them make optimal, local hiring decisions.
• Lead pipeline and pathways to teacher certification for diverse candidates within our communities to promote an equitable distribution of teachers across all schools.
• Support new teachers with consistent onboarding experiences across the system when they are hired and throughout their first year.

TRQ seeks aSenior Operations Coordinatorto oversee the day to day operations of the Strategic Partnerships Team. The position will coordinate operational systems that support teacher recruitment and retention initiatives, including eventlogistics,webinar, administration, consultant onboarding, per session management, data reporting, operational communications, and cross functional project coordination.

This position plays a critical role in ensuring the efficient execution of strategic partnership initiatives, including thePeer Recruiter and Early Commitment programs in support of the NYS Class Size law. The Senior Operations Coordinator willidentifyopportunities for process improvement, maintain operational systems, analyze program data, and provide regular reporting that informs decision making and strengthens program effectiveness.Performs related work.

Reports to: Senior Program Manager, Design and Implementation

Direct Reports : Seasonal Staff

Key Relationships: Per session Staff, NYCPS principals, Team Members Across TRQ, and Staff within theDivision of HumanResources.

Responsibilities

Events

• Coordinate logistics for virtual and in-person events supporting recruitment and partnership initiatives.
• Manage virtual event platforms, registration, invitations, reminders, and attendee communications.
• Coordinate volunteer staffing and day of event logistics.
• Maintain the Strategic Partnerships event calendar and support event reporting.

Consultants

• Coordinate the recruitment, onboarding, and offboarding of seasonal consultants and temporary staff.
• Respond to consultant inquiries and provide ongoing operational support.
• Process consultant timesheets and maintain accurate staffing records.

Webinars

• Manage webinar schedules and calendars.
• Create registration forms and participant communications.
• Coordinate reminders and follow up communications.
• Monitor attendance and maintain webinar participation records.

Per Session Management

• Coordinate day to day operations related to per session employees across Strategic Partnership programs.
• Review, approve, and submit per session timesheets for processing.
• Maintain comprehensive tracking systems for employee assignments, hours, and payments.
• Collaborate with payroll and internal teams to ensure timely submission and resolution of payroll issues.

Operations, Systems, and Data

• Collect, analyze, and report program data to monitor implementation and measure program effectiveness.
• Identify operational trends and recommend process improvements based on data analysis. Recommend and implement process improvements that increase efficiency and consistency.
• Coordinate operational workflows across Strategic Partnership initiatives.
• Develop, document, and improve operational procedures and standard operating practices.

Communications and Customer Service

• Draft and distribute high quality communications to principals, district staff, teacher leaders, consultants, and other stakeholders.
• Manage shared inboxes and respond to inquiries accurately and professionally.
• Develop communication templates, guidance documents, and operational resources.
• Ensure timely, responsive customer service while maintaining strong stakeholder relationships.

Qualification Requirements:

Minimum

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred

• Superior written and verbal communication skills.
• Familiarity with New York State teacher certification requirements.
• Understanding of teacher recruitment, retention, and workforce policy, preferably within K–12 education.
• Experience managing relationships with diverse stakeholders across large organizations.
• Demonstrated success supporting operational, human resources, recruitment, training, or talent development initiatives.
• Ability to work independently while collaborating effectively within a team environment.
• Familiarity with the structure and operations of the NYCPS system.
• Strong analytical, organizational, and problem solving skills.
• Ability to analyze and communicate data effectively to a variety of audiences.
• Excellent interpersonal skills with the ability to build relationships, influence stakeholders, and manage multiple priorities.
• Advanced proficiency with Microsoft Office 365 applications.
• Experience in education policy, instructional programs, or high need teacher certification areas is preferred.

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

*NewYorkCityResidencyis NOT Required *

We encourage all applicants from theNewYorkCitytri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy
The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy .

REQUESTING AN ACCOMMODATION - APPLICANTS
Any prospective employee (applicant) who is a qualified individual with a disability may request a reasonable accommodation to assist in the application process. If an applicant for employment believes that they have a qualifying disability and are in need of a reasonable accommodation in order to participate in the application process on an equal basis as applicants who do not have a disability, they should request an accommodation with their interview team or contact ODA by emailing [e-mail] . The determination of the accommodation request will be communicated to the applicant in writing.
https://infohub.nyced.org/docs/default-source/doe-employees-only/personnel-memorandum-6-2024-2025---accommodations.pdf

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/ .