Senior Program Operations & Communications Coordinator, TRQ - 27144

NYC Public Schools; New York (NY); On-site; USD 82,000 - 90,000; Full time

Job summary

NYC Public Schools seeks a Senior Program Operations & Communication Coordinator to support teacher preparation initiatives and recruitment pipelines. You will coordinate partnerships with schools, craft communications, and manage data systems to improve program outcomes.

You will collaborate with multiple teams, ensure timely reporting, and help drive high-quality training and residency efforts in a fast-paced urban education setting.

Qualifications

• Bachelor's degree required; 2+ years in community work or related duties, or 6+ years with alternative experience.
• Experience with schools, especially urban public schools, is preferred.
• Strong written and verbal communication, storytelling and interpersonal skills.
• Proficiency with data visualization tools (Power BI) and advanced spreadsheet functions.

Responsibilities

• Recruit partner schools for TRQ's programs and track commitments.
• Develop communications to school leaders and manage inquiries.
• Collect and maintain data on partner schools and program participation.
• Maintain tracking systems for program data and support PM workflows.

Skills

Power BI

Excel & Google Sheets

Office 365

Data analysis

Project management

Communication

Education

Bachelor's degree

Tools

Power BI

Excel

Google Sheets

Office 365

Job description

Position Summary: The Office of Teacher Recruitment and Quality (TRQ) is responsible for the recruitment of diverse and talented teachers to meet the staffing needs of New York Public Schools (NYCPS) and programs, as well as being responsible for initiatives to promote the equitable and quality distribution of teachers across all schools. Research has repeatedly shown that teacher quality is the single most important variable in raising student learning. The Office of Teacher Recruitment and Quality accomplishes its work through a strategic, data driven approach that focuses on the following efforts:

• Serve as the primary marketing agent and source of information to individuals seeking to become NYCPS teachers, to recruit a large, high quality, equitable and diverse pool of candidates.
• Design and manage recruitment and preparation programs, and pipelines for individuals to become NYCPS teachers, especially to address subject and geographic shortage areas.
• Select a diverse and high quality pool of candidates to become teachers through rigorous, research driven, screening processes.
• Design and implement high quality field experiences for teacher candidates in both alternative certification and traditional pathways.
• Provide inclusive best practices and support to schools to help them make optimal, local hiring decisions.
• Lead pipeline and pathways to teacher certification for diverse candidates within our communities to promote an equitable distribution of teachers across all schools.
• Support new teachers with consistent onboarding experiences across the system when they are hired and throughout their first year.

The Teacher Preparation Team of TRQ works to ensure aligned pipelines and coherent development opportunities that address the evolving needs of the teacher workforce in NYCPS. This work is done through the design and implementation of alternative certification programs, partnerships with institutions of higher education and ongoing learning and development programs that support teachers in building successful careers.
The Senior Program Operations & Communication Coordinator supports teacher preparation and development programs and initiatives by supporting efforts to recruit schools for teaching training programs, creating exemplary marking materials and communications and using new and existing data management systems. The ideal candidate will be prepared to support large scale data and operations functions for our alternative certification programs, as well as logistics and coordination across the full portfolio of work under the Teacher Preparation Team. The Senior Coordinator will collaborate with teams across the office to support the successful launch and implementation of teacher training and residency programs. The Senior Coordinator also supports special initiatives and facilitates the completion of cross functional projects that advance teacher preparation and development efforts. Performs related work.
Reports to: Director, Teacher Preparation Systems
Direct Reports: N/A

Key Relationships

Senior Director of Teacher Preparation, Deputy Senior Director of Teacher Preparation, Pre-service teacher candidates; seasonal/part-time and school based staff, including teacher leaders and principals and education partners; relationships will be fostered with all levels of staff and management within TRQ.

Responsibilities

School Partnerships

• Recruit partner schools needed to meet the needs of TRQ’s alternative certification (NYC Teaching Fellows and NYC Teaching Collaborative) and traditional student teaching programs.
• Develop and maintain a detailed project plan aligned to target goals by program.
• Ensure principals are aware of key programmatic requirements.
• Track schools’ commitments and capacity to support high quality program sites.
• Deliver communications to principals of current and prospective partner schools, including mass messages and individual calls/emails.
• Develop marketing materials geared towards partner schools.
• Lead info sessions and other webinars for principals.

Communications and Customer Service

• Develop high quality communications delivered to both prospective and active program principals.
• Support a robust email inbox responding to school leaders, district points, teacher leaders and seasonal staff with clear and accurate information related to inquiries.

Data & Analysis

• Collect and maintain data on current and perspective partner schools.
• Create a system to track partnership success with input from a variety of stakeholders.
• Maintain robust tracking systems as schools and teachers’ complete steps required to participate in training and certification programs.
• Collect, organize and synthesize stakeholder feedback to inform reporting cycles and guide program enhancements.

Operations & Systems

• Support program review and process improvements by gathering inputs, organizing documentation and tracking follow up actions.
• Develop and maintain tracking systems for key program data allowing it to be accessible to office and program staff.
• Support the ongoing use of relationship management systems, spreadsheets and digital platforms for pre-service and in-service teachers.

Qualification Requirements

Minimum

• A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.

Preferred

• Proficiency in Microsoft Office 365 applications, servers and other standard project management software.
• Experienceworking in or with schools, particularly in urban public schools.
• Experience in a fast paced environment and in an education or government setting.
• Strong organizational skills with the ability to manage several projects simultaneously and prioritize them.
• Excellent communication, presentation, storytelling and interpersonal skills.
• Project management experience, including goal setting and tracking, planning and implementation.
• Proficiency with data visualization tools (e.g., Power BI) and advanced spreadsheet functions (Excel, Google Sheets).
• Strong written communication skills and keen attention to detail.
• Ability to implementthe most effective approach based on project needs; flexibility in managing competing tasks, working independently and as part of a team.
• Able to organize work and set priorities for accomplishing work in a timely and effective manner, with skill in the use of project management applications.

Salary

$82,000 - $90,200

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

• New York City Residency is NOT Required *

We encourage all applicants from the New York City tri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

REQUESTING AN ACCOMMODATION - APPLICANTS

Any prospective employee (applicant) who is a qualified individual with a disability may request a reasonable accommodation to assist in the application process. If an applicant for employment believes that they have a qualifying disability and are in need of a reasonable accommodation in order to participate in the application process on an equal basis as applicants who do not have a disability, they should request an accommodation with their interview team or contact ODA by emailing [e-mail]. The determination of the accommodation request will be communicated to the applicant in writing.

https://infohub.nyced.org/docs/default-source/doe-employees-only/personnel-memorandum-6-2024-2025---accommodations.pdf

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.