Syndicated/Agented Fulfillment Consultant

Bank of America; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Bank of America is seeking a QA professional to resolve day-to-day complex problems and lead the design, development, and implementation of processes across multiple sites. You will guide teams, provide technical direction, and partner with business units on critical initiatives.

You will work in an operations setting with knowledge of commercial lending, using LIQ and related tools to ensure accuracy and continuous improvement.

Qualifications

• 2+ years of QA/quality control experience or related analytical work.
• Experience in a lead support role or as a primary contact for complex issues.
• Knowledge of commercial lending terminology and processes.
• Proficient with LIQ (LoanIQ) software.
• Bachelor’s degree or equivalent loan administration experience.

Responsibilities

• Lead the design, development and implementation of complex QA initiatives.
• Coordinate projects and guide teams on new initiatives.
• Provide expert direction and training to partners on processes.
• Build relationships with business partners across Lines of Business.
• Define responsibilities and accountability for key programs.

Skills

Critical Thinking

Customer Focus

Decision Making

Problem Solving

Risk Management

Adaptability

Attention to Detail

Collaboration

Issue Management

Analytical Thinking

Oral Communications

Presentation Skills

Education

Bachelor’s degree

Finance/Accounting background

Tools

LIQ (LoanIQ)

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Job Description

This job is responsible for resolving day-to-day complex problems, researching, and executing complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

LOB Description

Global Credit Operations

Responsible for the fulfillment, servicing and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients as well as leasing and trade products.

Responsibilities

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

Minimum Requirements

• 2+ years of quality assurance, quality control operations, or related experience
• Experience in a lead support role or point of contact with knowledge of commercial lending or commercial terminology
• Proficient knowledge with LIQ (LoanIQ)

Desired Qualifications

• Syndicated loan experience
• Legal, finance, accounting, or mathematical background
• Bachelor’s degree or equivalent loan administration experience

Skills

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Shift

1st shift (United States of America)

Hours Per Week

40