Project Manager

Bank of America; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America is seeking an Operations Project Consultant to manage cross-functional projects within Retail Credit Operations. The role partners with the business to sustain change, evaluate current methods, and develop strategies for improvements.

This position oversees project plans, uses delivery tools, and serves as a primary contact to department managers for critical change initiatives. It offers broad cross-functional exposure and a data-driven approach to process optimization.

Qualifications

• Maps workflows & data from upstream sources through downstream outputs.
• Proficient in Visio or similar process mapping software.
• Proficient with Microsoft products including Excel and PowerPoint.
• Strong collaboration skills and strategic thinking.

Responsibilities

• Oversee execution of defined project tasks with deliverables and KPIs.
• Lead documentation efforts for remediation gaps and controls.
• Plan and organize projects using technology platforms and change tools to ensure timely completion.
• Coordinate with multiple lines of business and risk/tech teams to drive decisions.

Skills

Workflow mapping

Visio

Microsoft Office

Collaboration

Tools

Visio

MS Excel

PowerPoint

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for managing cross-functional and/or inter-departmental projectsforLine of Business products, processes, functions, and employee readiness. Key responsibilitiesof the jobinclude partnering with the business to develop a plan to sustain change, evaluatingcurrent methods, and developingstrategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to driveprojectcompletion, and servingas a secondary point of contact to department managers for critical change initiatives.

Responsibilities

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoingkey performance indicators
• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance
• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
• Supports the adoption and sustainment of change initiatives and helps assess adoption risks
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

Managerial Responsibilities

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

LOB Job Description

This job is responsible for the accurate, consistent, end-to-end capture of current-state operational workflows on behalf of the Horizontal Strategy team within Retail Credit Operations (RCO). Key responsibilities include documenting how data moves through operational processes, from upstream sources through downstream outputs, with full visibility into data provenance, decision points, and exception handling. The Operations Project Consultant functions as a procedural forensic accountant, producing a complete and faithful factual record of how a process operates.

Job expectations include engaging directly with operational subject matter experts to understand their process while remaining resilient to the vocabulary of existing systems, ensuring every workflow is documented to a common standard of syntax and methodology. This role captures the "what" and the "how" of a process with completeness and accuracy, establishing the disciplined, data-focused foundation on which downstream normalization, capability alignment, and horizontal technology design depend. The role offers broad cross-functional exposure across multiple businesses, products, and functions.

Required Qualifications

• Maps workflows & data from upstream sources through downstream outputs
• Proficient in Visio or similar process mapping software
• Proficient with Microsoft products including excel and ppt.
• Strong collaboration skills and strategic thinking

Skills

• Collaboration
• Controls Management
• Issue Management
• Problem Solving
• Project Management
• Change Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Process Performance Measurement
• Written Communications
• Active Listening
• Drives Engagement
• Prioritization
• Process Design
• Process Mapping

Shift

1st shift (United States of America)

Hours Per Week

40