Senior Operations Consultant

Bank of America; Charlotte (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America is seeking a detail-oriented operations professional to resolve day-to-day complex problems and drive continuous improvement within the Collateral Valuations environment.

You will partner with business and technology teams, lead UAT activities, and contribute to system configuration and production support across multiple sites and business units.

Qualifications

• Experience supporting testing, production support, or business operations initiatives.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Experience with CMS and related business processes.
• Understanding of End-to-End (E2E) order flow processes.
• Knowledge of VIP, CaseLink, AppraisalLink and related tools.

Responsibilities

• Lead design, development, and implementation of complex products, systems, and services in an operations environment.
• Manage projects and direct activities of a team related to special initiatives.
• Provide technical guidance and training to employees and partners on new initiatives.
• Build relationships with business partners across Lines of Business.
• Define roles and responsibilities for key programs and projects.
• Participate in User Acceptance Testing (UAT), including script development and execution.
• Assist with Production Support activities, including triage and root-cause analysis.
• Develop and maintain knowledge of Collateral Valuations applications and processes.
• Collaborate with technology teams to understand system functionality and enhancements.
• Support ongoing CMS platform management and changes.
• Contribute to documentation of processes, testing results, and business requirements.
• Identify opportunities for operational efficiency and continuous improvement.

Skills

Organizational skills

Attention to detail

Communication

Collaboration

Analytical thinking

Problem solving

Adaptability

Time management

Decision making

Critical thinking

Documentation

Tools

CMS

VIP

CaseLink

AppraisalLink

Microsoft Office

Job description

At the company, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. the company is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At the company, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

The Centralized Support Team (CST) is seeking a motivated and detail-oriented individual who is interested in expanding their knowledge of business operations, technology, production support, and application functionality within the Collateral Valuations environment. This role provides an opportunity to develop expertise in User Acceptance Testing (UAT), production support, business process analysis, and system configuration while partnering with multiple business and technology teams across the Bank. The ideal candidate will demonstrate a strong desire to learn, collaborate effectively across organizations, and contribute to initiatives that improve operational efficiency, system functionality, and the overall customer experience. This position offers exposure to key applications, technology partners, and business processes that support Collateral Valuations.

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise.
• Manages projects and direct activities of a team related to special initiatives.
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives.
• Builds relationships with business partners across various Lines of Business.
• Manages and defines responsibilities and accountabilities for key program and projects.
• Participate in User Acceptance Testing (UAT), including test script development, execution, validation, and documentation.
• Assist with Production Support activities, including issue triage, root cause analysis, and identification of solutions for incidents received from business partners and support teams.
• Develop and maintain knowledge of business applications and their impact on Collateral Valuations processes and daily operations.
• Partner with technology teams to understand system functionality, enhancements, integrations, and support models.
• Support the ongoing management and maintenance of the CMS platform and related technologies.
• Participate in projects and initiatives impacting Collateral Valuations, including:
• Engagement Letter enhancements and updates
• CMS business configuration changes
• Access Management activities
• Process improvement initiatives
• Operational and technology-driven enhancements
• Collaborate with business stakeholders, technology teams, and management to support successful project implementation and issue resolution.
• Contribute to the documentation of processes, procedures, testing results, and business requirements.
• Identify opportunities to improve operational efficiency and support continuous process improvement efforts.

Required Skills:

• Strong organizational skills with the ability to effectively manage multiple priorities simultaneously.
• Ability to work independently while maintaining a high level of accuracy and attention to detail.
• Strong verbal and written communication skills with the ability to interact effectively across all levels of the organization.
• Ability to build productive working relationships with business partners, peers, management, and technology teams.
• Ability to thrive in a structured environment while managing competing priorities and meeting established deadlines.
• Strong analytical and critical thinking skills, including problem-solving and decision-making capabilities.
• Ability to adapt to changing business needs and work effectively in a fast-paced environment.

Required Technical Knowledge & Experience:

• Proficiency in Microsoft Office applications, including: Excel, Word, PowerPoint.
• Working knowledge and experience with CMS and related business processes.
• Understanding of the End-to-End (E2E) order flow process.
• General knowledge of Bank applications and systems, including but not limited to: VIP, CaseLink, AppraisalLink, Other applications supporting the Collateral Valuations process.
• Experience supporting testing, production support, business operations, or technology-related initiatives is preferred.

Skills:

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Shift:1st shift (United States of America)

Hours Per Week:40