Senior Operations Business Analyst

Western Alliance Bancorporation; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

401(k) matching program

Tuition assistance

Employee volunteer program

Wellness program

Job summary

Western Alliance Bancorporation seeks a Senior Operations Business Analyst in Columbus, OH. You will lead strategic initiatives to improve operational processes, design and implement complex banking solutions, and guide cross-functional teams through development, testing and delivery.

The role requires deep data analytics, strong communication, and mentoring of junior analysts, with travel as needed. You will partner with executives to define requirements and drive enterprise-wide improvements.

Qualifications

• 7+ years in Branch Banking Operations, Commercial Lending, Data Management or Process Improvement.
• Bachelor's degree required; Master's/MBA preferred.
• Strong data analytics, BI tools, SQL experience and office software proficiency.
• Experience leading enterprise-wide process improvement initiatives.

Responsibilities

• Lead design of products and features to improve banking processes across units.
• Collaborate with development teams and senior leadership to design complex processes.
• Manage multiple projects, drive improvements, and address tech debt.
• Develop data-driven solution designs; document needs and present to leadership.
• Train end users, create materials, and lead change management initiatives.
• Oversee analysis and resolution of complex design issues with timelines.
• Lead enterprise-level project planning, requirements, testing, and deployment.
• Mentor junior Operations Business Analysts.

Skills

Data analytics

Project management

Communication skills

Leadership

Education

Bachelor's degree or equivalent

Master's or MBA preferred

Tools

SQL

Power BI

Microsoft Office

Visio/Lucid

ADO

Job description

Overview

Job Title: Senior Operations Business Analyst

Location: OH - Columbus

What you'll do:

As a Senior Operations Business Analyst, you'll lead and oversee a full range of strategic activities to ensure operational effectiveness and accurate data collection within banking systems and processes. You'll provide senior-level expertise to drive initiatives focused on reimagining operational processes by designing and implementing complex technical solutions that support internal business units across the enterprise. Working with cross-operational teams, you'll develop deep understanding of current and future processes, create intuitive user-friendly designs, mentor junior analysts, and manage these solutions through development, testing and delivery. Key responsibilities include leading project management efforts, collaborating with senior stakeholders to develop effective process solutions, and defining business requirements for enterprise-wide initiatives. In this role, you must think strategically, demonstrate leadership and independent resourcefulness, take ownership of complex projects, and communicate effectively with stakeholders at all levels including executive leadership. This includes being flexible and a resourceful team player with a "get it done" attitude capable of thriving in fast-paced environments.

• Lead design of products and features, enhance user experience, and ensure data availability to improve banking processes across multiple business units.
• Collaborate closely with development teams and senior leadership throughout the Bank to design and integrate complex processes spanning multiple systems.
• Lead and prioritize team initiatives, manage multiple complex projects simultaneously, drive iterative improvements, and address tech-debt strategically.
• Partner with teams, managers, and executives to develop data-driven solution designs, while documenting process improvement needs and presenting recommendations to leadership.
• Summarize, track, train and communicate updates and changes to end users; develop training materials and lead change management initiatives.
• Lead the analysis, resolution, and correction of complex design or solution issues while communicating impacts and timelines to affected users and stakeholders.
• Facilitate enterprise-level project planning, develop comprehensive business and reporting requirements, lead application testing, and ensure successful application deployment.
• Mentor and guide junior Operations Business Analysts in best practices and professional development.

Qualifications

• 7+ years of related experience in Branch Banking Operations, Commercial Lending, Data Management, Process Improvement or System Design, or a similar field.
• Bachelor's degree or equivalent experience required; Master's or MBA in related field preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced experience in data analytics, business intelligence, data science, Power BI, and SQL. Proficient in Microsoft Office Suite, Visio/Lucid, and ADO.
• Intermediate to advanced experience in project management methodologies, and ability to prioritize multiple projects and objectives in a rapidly changing environment; proven track record of leading enterprise-wide process improvement initiatives.
• Intermediate to advanced level of organization and attention to detail, with strong analytical, interpersonal, and communication skills; ability to manage competing priorities, demonstrating flexibility, resourcefulness, and a collaborative approach in fast-paced environments.
• Advanced speaking and writing communication skills.
• Occasional travel required.

Benefits you\'ll love

We offer competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a 401(k) matching program, tuition assistance, an employee volunteer program, and a wellness program. You will also have opportunities to bolster your business knowledge and gain hands-on experience across how successful companies operate and manage their finances.

About the company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company\'s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, national origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation