Banking Operations Analyst (Loans)

Western Alliance Bank; Chandler (AZ); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) matching program

Tuition assistance

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank in Chandler, AZ is seeking a Banking Operations Analyst (Loans) to oversee diverse ops, data, and process improvements across banking systems.

You will partner with cross-functional teams to design, test, and deploy solutions, manage projects, and ensure accurate data and reporting, requiring 6+ years in related fields and a Bachelor’s degree.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 6+ years in Banking Operations, Lending, Data Management or similar field.
• Experience in data analytics and BI tools.
• Strong communication and stakeholder management.

Responsibilities

• Design processes and IT solutions to support banking operations.
• Collaborate with cross-bank development teams across systems.
• Manage projects and prioritize initiatives.
• Develop data-driven solution designs and requirements.
• Communicate updates to end users and track changes.
• Plan projects, gather requirements, and conduct testing for deployments.

Skills

Data analytics

Power BI

SQL

Project management

Communication

Banking operations

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Power BI

SQL

Microsoft Office Suite

Visio/Lucid

ADO

Job description

Banking Operations Analyst (Loans)

Location

AZ - Chandler 3075

What You'll Do

As an Operations Business Analyst, you will oversee a full range of activities to ensure operational effectiveness and accurate data collection within banking systems and processes. You will provide expertise to lead initiatives focused on reimagining operational processes by designing technical solutions that support internal business units. Working with cross-operational teams, you will develop a deep understanding of current and future processes, create intuitive user-friendly designs, and manage these solutions through development, testing, and delivery. Key responsibilities include project management and collaborating with stakeholders to develop effective process solutions and business requirements. You must think critically, demonstrate independent resourcefulness, take ownership, and communicate effectively with stakeholders at all levels of the business. This role requires flexibility, a "get it done" attitude, and the ability to thrive in fast-paced environments.

• Design products and features, enhance user experience, and ensure data availability to improve banking processes.
• Collaborate closely with development teams throughout the bank to design and integrate processes spanning multiple systems.
• Manage team priorities, individual projects, iterative improvements, and tech-debt.
• Work with teams and managers to develop data-driven solution designs, while documenting process improvement needs.
• Summarize, track, train, and communicate updates and changes to end users. Assist in analyzing, resolving, and correcting design or solution issues while communicating impacts and timelines to affected users.
• Facilitate project planning, develop business and reporting requirements, and conduct application testing to ensure a successful application deployment.

What You'll Need

• 6+ years of related experience in Branch Banking Operations, Commercial Lending, Data Management, Process Improvement or System Design, or a similar field.
• Bachelor’s degree or equivalent experience required.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
• Intermediate experience in data analytics, business intelligence, data science, Power BI, and SQL. Proficient in Microsoft Office Suite, Visio/Lucid, and ADO.
• Intermediate experience in project management methodologies and ability to prioritize multiple projects and objectives in a rapidly changing environment.
• Intermediate level of organization and attention to detail, with strong analytical, interpersonal, and communication skills; ability to manage competing priorities, demonstrating flexibility, resourcefulness, and a collaborative approach in fast-paced environments.
• Intermediate speaking and writing communication skills.
• Occasional travel required.

Benefits You'll Love

We offer all the important things you’ll want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401(k) matching program, tuition assistance, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, national origin, marital status, disability, protected veteran status, sexual orientation, gender identity, or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.