Senior Operations & Billing Associate

Crowe; Chicago (IL); On-site; USD 45,000 - 93,000; Full time

Job summary

Crowe is seeking a Business Operations Support Senior Associate to provide executive-level administrative support across client intake, contracts, billing, and data maintenance. You will collaborate with Partners to ensure efficient, compliant processes aligned with BU goals, while supporting forecast and leadership activities.

The ideal candidate has 3–5 years in admin/ops within professional services, strong MS Office and enterprise system familiarity, and a detail-oriented, proactive mindset.

Qualifications

• 3–5 years of experience in administrative or operational support roles such as billing, contract management, or client intake—preferably within a professional services or consulting environment.
• College degree or equivalent professional experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with enterprise systems (Workday, Icertis, D365).
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Excellent communication skills and the ability to work collaboratively across teams.
• Demonstrated ability to handle confidential information and work in fast‑paced, deadline‑driven environments.
• Self‑motivated, detail‑oriented, and adaptable, with a willingness to learn complex systems and improve processes.

Responsibilities

• Provide operational support across the project or engagement lifecycle, including proposal support, billing coordination, contract support, and data maintenance.
• Work with assigned partners and provide collaboration and follow up on their account portfolio WIP and Account Receivable.
• Maintain data accuracy and integrity across internal systems (e.g., D365, Workday, Icertis, SharePoint), supporting reporting and compliance needs.
• Assist in preparation and involvement in the monthly forecast and leadership team activities and meetings.
• Coordinate administrative support for client service teams, including scheduling, meeting logistics, and document preparation.
• Collaborate with internal teams and stakeholders to resolve operational issues, track deliverables, and ensure timely execution of tasks.
• Follow firm policies and risk protocols, escalating gaps in documentation, systems, or compliance when necessary.
• Support the development and editing of client-facing materials, including presentations, reports, and invoices.
• Assist in onboarding and training of Associates and new team members, sharing knowledge of tools, systems, and best practices.
• Contribute to process improvements and knowledge sharing by participating in team initiatives and cross-team collaboration.

Skills

Billing coordination

Contract management

Client intake

Office suite

Time management

Communication

Confidential handling

Education

College degree

Tools

Workday

Icertis

D365

SharePoint

Excel

PowerPoint

Job description

Crowe is seeking a Business Operations Support Senior Associate to provide executive-level administrative support across client intake, contracts, billing, and data maintenance. You will collaborate with Partners to ensure efficient, compliant processes aligned with BU goals, while supporting forecast and leadership activities.

The ideal candidate has 3–5 years in admin/ops within professional services, strong MS Office and enterprise system familiarity, and a detail-oriented, proactive mindset.