Senior Operations & Automation Specialist

Vanguard Charitable Endowment Program; Malvern (Chester County); On-site; USD 70,000 - 100,000; Full time

Job summary

Vanguard Charitable Endowment Program in Malvern, PA is seeking a Senior Operations Specialist to coordinate transactional workflows, ensure service commitments are met, and complete transactions accurately and on time within organizational controls.

The role acts as a technical SME, provides coaching, and drives continuous improvement through process design, automation, and AI-enabled solutions while partnering with Operations, Finance, and technology teams.

Qualifications

• Bachelor's degree required or equivalent education.
• Experience in operations, payment processing, grantmaking, nonprofit administration.
• Ability to exercise independent judgment balancing accuracy, timeliness and policy.
• Strong collaboration with Operations leadership, Finance, and IT partners.

Responsibilities

• Coordinate operational workflows and service delivery to meet standards.
• Assign and balance work, monitor productivity, and adjust priorities.
• Escalate complex issues and ensure timely resolution with stakeholders.
• Strengthen operational controls and identify trends to mitigate risk.
• Provide day-to-day coaching and guidance to team members.
• Lead or support continuous improvement using automation and AI.

Skills

Workflow coordination

Team leadership

Process improvement

Risk management

Cross-functional collaboration

Coaching

Education

Bachelor's degree

Job description

Vanguard Charitable Endowment Program in Malvern, PA is seeking a Senior Operations Specialist to coordinate transactional workflows, ensure service commitments are met, and complete transactions accurately and on time within organizational controls.

The role acts as a technical SME, provides coaching, and drives continuous improvement through process design, automation, and AI-enabled solutions while partnering with Operations, Finance, and technology teams.