Senior Operations Analyst - Customer Rewards & Automation

Nrg Bluewater Wind; Princeton (NJ); Hybrid; USD 85,000 - 102,000; Full time

Job summary

NRG Energy, Princeton, NJ, is seeking a Senior Operations Analyst - Customer Rewards to own end-to-end fulfillment of customer awards, incentives, and related processes. The role blends operational execution with data analysis, vendor oversight and continuous improvement to boost accuracy, speed, and the customer experience.

Ideal candidates have 3–7+ years in operations/analytics, advanced Excel and SQL, and experience with Salesforce, Power BI, or SAP.

Qualifications

• Bachelor's degree or equivalent in business/analytics/IS.
• 3-7+ years in operations/analytics or related technical role.
• Advanced Excel with data analysis, validation, reconciliation and troubleshooting.

Responsibilities

• Own day-to-day execution and oversight of customer award fulfillment processes.
• Research and resolve complex customer concerns within SLAs.
• Monitor outsourced/vendor work for timeliness and quality.
• Develop and maintain operational reporting and dashboards.
• Lead continuous improvement, including AI-enabled automation.

Skills

Advanced Excel

Analytical thinking

Independent worker

Education

Bachelor's degree in Business/Operations/Analytics/Information Systems

Tools

SQL

Power BI

Salesforce

SAP

Job description

NRG Energy, Princeton, NJ, is seeking a Senior Operations Analyst - Customer Rewards to own end-to-end fulfillment of customer awards, incentives, and related processes. The role blends operational execution with data analysis, vendor oversight and continuous improvement to boost accuracy, speed, and the customer experience.

Ideal candidates have 3–7+ years in operations/analytics, advanced Excel and SQL, and experience with Salesforce, Power BI, or SAP.