Senior Operational Risk Advisor for AI & Controls

CLM Dallas Chapter; Boston (MA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Liberty Mutual Insurance is seeking an experienced Operational Risk Manager to strengthen our enterprise risk management framework, drive effective risk mitigation, and support informed decision-making across the organization. The ideal candidate will bring strong operational risk expertise, executive presence, and the ability to influence stakeholders at multiple levels.

This role may be virtual or hybrid within the U.S. and reports to the Head of GRS Operational Risk Management.

Qualifications

• 810 years of progressive operational risk management experience, preferably within a complex or matrixed organization.
• Demonstrated experience advising and influencing senior management on operational risk issues, internal controls, and risk mitigation.
• Strong experience with operational event and issue management, root cause analysis, remediation tracking, internal control evaluation, and risk reporting.
• Demonstrated ability to manage multiple priorities, work independently, and deliver high-quality results under tight deadlines.
• Working knowledge of AI concepts, tools, and associated risks, with experience applying them in a business or risk management context.

Responsibilities

• Serve as a trusted advisor and partner to business and functional leaders on operational risk matters, including emerging risks, control design, mitigation strategies, and remediation plans.
• Lead the identification, assessment, monitoring, and reporting of operational risks across business processes and functions.
• Oversee the logging, tracking, and resolution of operational events and issues, including root cause analysis, control gaps, and corrective actions.
• Review and challenge internal controls to ensure they are appropriately designed, operating effectively, and aligned to business needs.
• Develop and present risk dashboards, leadership reporting, and governance materials for senior management and committees.
• Maintain and enhance operational risk policies, standards, procedures, and oversight practices.
• Collaborate with compliance, internal audit, and cross-functional business partners to promote accountability and risk awareness.
• Evaluate the operational risk implications of AI tools and use cases, identify opportunities to improve controls and monitoring, and support responsible adoption.

Skills

Operational risk

Stakeholder influence

Executive presence

Risk judgment

Analytical thinking

Communication

AI concepts

Education

Bachelor's degree

Advanced degree preferred

Tools

AI concepts/tools

Job description

Liberty Mutual Insurance is seeking an experienced Operational Risk Manager to strengthen our enterprise risk management framework, drive effective risk mitigation, and support informed decision-making across the organization. The ideal candidate will bring strong operational risk expertise, executive presence, and the ability to influence stakeholders at multiple levels.

This role may be virtual or hybrid within the U.S. and reports to the Head of GRS Operational Risk Management.