Senior Operational Account Manager

HALO Branded Solutions; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

HALO Branded Solutions is seeking a Senior Operations Account Manager to ensure the successful delivery of client experiences for premier accounts. You will manage project timelines, support sales teams, and collaborate across departments to maintain client satisfaction. This role is pivotal to driving brand engagement and loyalty through effective operations.

Qualifications

• Experience in managing client projects and supporting sales teams.
• Proven problem-solving capabilities and collaborative mindset.
• Ability to oversee project timelines and documentation.

Responsibilities

• Oversee project timelines and ensure alignment with milestones.
• Collaborate with multiple departments for project success.
• Support the sales team in resolving client issues.

Skills

Project Management

Client Relationship Management

Problem Solving

Cross-Functional Collaboration

Tools

JIRA

Job description

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.

At HALO, we are passionate about channeling the vitality of our clients’ brands and amplifying their narratives to captivate the attention of those who matter most. As the Senior Operations Account Manager, you will play a pivotal role in ensuring the seamless delivery of client experiences for our most intricate client accounts. With a clientele that includes over 100 of the Fortune 500 companies, you'll have the privilege of working with some of the world's most iconic brands.

Our culture is inherently entrepreneurial, emphasizing innovation, inclusivity, and unwavering determination, working together as a unified national team. If you are a competitive problem solver who relishes the challenge of assessing opportunities, crafting recommendations, and executing cross-functional changes, you are the ideal candidate for this role.

Responsibilities

Project Management (75%):

• Diligently oversee project timelines and ensure that progress aligns with established milestones.
• Create and maintain documentation for new processes or requirements, utilizing internal platforms as a resource for materials, such as new reports.
• Collaborate with the Web Product Specialist team to address new requirements and enhancements, ensuring project success.
• Effectively address general problems that may emerge during project execution.
• Promote seamless integration and collaboration among different teams, including marketing, analytics, third party partners, and other pertinent departments.
• Utilize JIRA to create and manage tickets for the uploading of images and .pdf files to maintain project deliverables.

Customer Success (25%):

• Provide invaluable support to the sales team in addressing client issues and inquiries.
• Collaborate closely with the sales team to guarantee client satisfaction and efficient issue resolution.
• Understand and navigate the order to cash processes to support the client.