Senior Onsite Operations Leader | Growth & Service

Elite Material Handling LLC; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package starting day one

Competitive PTO and paid holidays

Uniform and boot allowance

Training and mentoring

Advancement opportunities

Job summary

Elite Material Handling is seeking an Operations Manager to serve as the senior on-site operations leader for the Houston market, driving daily execution, safety, and customer outcomes. This role partners with executive leadership to align staffing, capacity, and workflows with company strategy.

The position entails accountability for operational drivers impacting performance, including productivity, revenue capture, asset utilization, and expense discipline, while ensuring policy compliance

Qualifications

• Bachelor’s degree preferred; equivalent industry experience may be considered in lieu of a degree.
• Minimum of five (5) years of progressive operations experience within a service-oriented or branch-based environment.
• Proven background in operational finance, KPI and metric management, and performance accountability.
• Demonstrated leadership experience at the senior operations level or across multiple functional areas.
• Experience collaborating cross-functionally with Sales, Finance, and other business partners.
• Proficiency in Microsoft Office and experience with operational and/or ERP systems.
• Valid driver’s license and reliable transportation required.
• Successful completion of a criminal background check is required.

Responsibilities

• Define, implement, and maintain operational policies, procedures, and workflows to improve efficiency, consistency, and customer experience.
• Establish clear expectations and enforce accountability for workforce discipline, attendance, productivity, and adherence to standards.
• Execute operating plans aligned with growth objectives, service strategy, and financial discipline.
• Monitor and improve technician and shop productivity using performance metrics and trend analysis.
• Oversee service and parts execution to improve responsiveness, throughput, and uptime; reinforce quoting and execution.
• Coordinate with Finance to support budgeting, forecasting, variance awareness, and revenue controls.
• Lead and develop department leaders and front-line teams through coaching and performance management.

Skills

Operational leadership

Data-driven decisions

Cross-functional collaboration

People development

Education

Bachelor’s degree

Tools

Microsoft Office

ERP systems

Job description

Elite Material Handling is seeking an Operations Manager to serve as the senior on-site operations leader for the Houston market, driving daily execution, safety, and customer outcomes. This role partners with executive leadership to align staffing, capacity, and workflows with company strategy.

The position entails accountability for operational drivers impacting performance, including productivity, revenue capture, asset utilization, and expense discipline, while ensuring policy compliance