Senior Online Chat Support Manager - Lead & Innovate CX

MaziCTools; United States; Remote; USD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Joining Bonus

Visa sponsorship

Gym membership

Zusammenfassung

MaziCTools is seeking an experienced Online Chat Support Manager to lead a dedicated team in providing exceptional customer support via online chat channels. This role focuses on team leadership, developing best practices for customer engagement, and ensuring quality assurance protocols are maintained.

Candidates should have at least 7 years in customer support and demonstrated leadership capabilities. The position offers benefits like joining bonuses and visa sponsorship for qualified candidates.

Qualifikationen

• Minimum of 7 years of experience in customer support, with at least 3 years in a managerial role.
• Highly adaptable to changing environments and customer needs.
• Exceptional interpersonal and communication skills.

Aufgaben

• Recruit, train, and mentor a team of online chat support agents.
• Oversee daily operations of online chat support.
• Collaborate with teams to refine support processes.

Kenntnisse

Online chat support platforms

Data analysis

Customer relationship management (CRM)

Interpersonal skills

Problem-solving

Ausbildung

Bachelor’s degree in Business Administration or Communication

Tools

CRM software

Jobbeschreibung

MaziCTools is seeking an experienced Online Chat Support Manager to lead a dedicated team in providing exceptional customer support via online chat channels. This role focuses on team leadership, developing best practices for customer engagement, and ensuring quality assurance protocols are maintained.

Candidates should have at least 7 years in customer support and demonstrated leadership capabilities. The position offers benefits like joining bonuses and visa sponsorship for qualified candidates.