Part-Time Online Chat Support Manager

MaziCTools; United States; Remote; USD 50,000 - 80,000; Part time

Benefits offered by this job

Joining Bonus

Visa sponsorship for qualified candidates

Gym membership

Job summary

MaziCTools is seeking an Online Chat Support Manager to provide exceptional customer service through online channels. This part-time role involves leading a team, ensuring high-quality support, and continuously improving engagement strategies.

The ideal candidate has at least 7 years of experience in customer support, including 3 in a managerial role. A bachelor's degree in Business Administration or a related field and proficiency in chat platforms and CRM software are preferred. Benefits include a joining bonus and gym membership.

Qualifications

• Minimum of 7 years in customer support with at least 3 years in a supervisory role.
• Proficiency in online chat support platforms and CRM software.
• Bachelor’s degree in a relevant field is preferred.

Responsibilities

• Recruit, train, and mentor a team of online chat support agents.
• Oversee daily operations of online chat support function.
• Establish quality assurance protocols for online communications.

Skills

Interpersonal and communication skills

Problem-solving capabilities

Customer support technology proficiency

Education

Bachelor’s degree in Business Administration or Communication

Tools

Online chat support platforms

CRM software

Job description

MaziCTools is seeking an Online Chat Support Manager to provide exceptional customer service through online channels. This part-time role involves leading a team, ensuring high-quality support, and continuously improving engagement strategies.

The ideal candidate has at least 7 years of experience in customer support, including 3 in a managerial role. A bachelor's degree in Business Administration or a related field and proficiency in chat platforms and CRM software are preferred. Benefits include a joining bonus and gym membership.