Senior Onboarding Specialist, International

certexamdb.com; New York (NY); Hybrid; USD 56,000 - 62,000; Full time

Job summary

Justworks, based in New York, seeks an experienced Senior International Onboarding Specialist to manage all aspects of international hires, including employment agreements, local enrollments and 100% Day 1 compliance. You’ll drive cross-functional collaboration across Sales, Legal, Customer Success, Operations and Product to close gaps and optimize the onboarding experience.

You will leverage tools like JIRA, Zendesk, Salesforce and Notion to deliver high-touch service, while exploring

Qualifications

• 5+ years in onboarding or implementation.
• 1–2 years in EOR or international hiring is a plus.
• Strong consultative communication skills.
• Highly organized with ability to manage multiple high-priority projects.
• Collaborative team leader who mentors peers.
• Resourceful with a proactive approach to initiatives.
• Familiarity with JIRA, Zendesk, Salesforce and Notion is a plus.

Responsibilities

• Own the full technical and operational setup for international hires, including employment agreements, policy alignment, local enrollments and benefits to ensure Day 1 compliance.
• Identify customer needs during implementation and recommend supplemental services (IT provisioning, background checks, benefits, etc.).
• Lead initiatives to improve customer and employee journeys and drive onboarding efficiency.
• Partner cross-functionally with Sales, Legal, Customer Success, Operations and Product to close gaps.
• Drive process automation and optimization across workflows.
• Act as a global EOR expert guiding admins through country nuances and expansions.
• Manage timelines and SLAs, navigate roadblocks, and ensure satisfaction.
• Contribute to playbooks and best practices for new country onboarding.

Skills

Onboarding

Implementation

Communication

Team leadership

Organization

Problem solving

Multilingual

Tools

JIRA

Zendesk

Salesforce

Notion

Job description

Senior Onboarding Specialist, International

USA Full-time

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in.Who You Are You are a strategic, detail-oriented professional with expertise in the Employer of Record (EOR) industry. You thrive on managing complex international onboardings and turning nuanced challenges into seamless customer and employee experiences. A natural collaborator, you enjoy working across departments to optimize workflows and bridge product gaps. You are highly organized, deadline-driven, and committed to delivering high-touch service that helps customers scale their global teams with confidence.

What You Will Work On Own the full technical and operational setup for international hires, including the execution of employment agreements, statutory policy alignment, local enrollments, and the successful implementation of local benefit enrollments to ensure 100% Day 1 compliance. Identify customer needs during the implementation phase to recommend essential supplemental services, including but not limited to, IT provisioning, background checks, supplemental benefits, and more. Lead high-impact initiatives to improve the customer and employee journey and drive efficiency across the onboarding experience for our workers and admins. Partner cross-functionally with Sales, Legal, Customer Success, Operations, and Product to resolve gaps and deliver a cohesive customer and employee experience. Drive process innovation and automation, identifying opportunities to automate and optimize workflows. Act as a global EOR expert, guiding admins through country-specific nuances and supporting their expansions into new markets. Manage timelines and SLAs proactively, navigating roadblocks with creative problem-solving to ensure customer and employee satisfaction. Lead and participate in strategic projects across functions, collaborating closely with teammates and modeling a growth mindset. Advocate for the customer and employee, blending product knowledge with resourcefulness to influence the product roadmap. Support the business with new market expansion by contributing to developing and documenting operational playbooks and best practices for the new country onboarding experience. Other duties as needed based on departmental/organizational needs.

How You Will Do Your Work As a Senior International Onboarding Specialist, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: Consultative - Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening. Taking responsibility - Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior. Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment. Solution-oriented - Identifies the source of a question or challenge and provides the right, or a better, way of doing things. Curious - The innate desire to learn, grow and understand. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications Minimum 5+ years in onboarding or implementation, with at least 1–2 years specifically in the EOR industry or international hiring being a plus. Technically proficient problem-solver dedicated to improving product functionality and resolving complex issues. Strong consultative communication skills with a focus on providing clear, actionable guidance to customers. Highly organized and capable of managing multiple high-priority projects in fast-paced environments. Collaborative team leader committed to mentoring peers and fostering a supportive internal culture. Resourceful and proactive, with a proven ability to navigate ambiguity and drive initiatives to completion. Familiarity with JIRA, Zendesk, Salesforce, and Notion is a plus. Multilingual fluency is a plus.

The base wage range for this position based in our New York City Office is targeted at $41.35 - $45.49 an hour. #LI-Hybrid #LI-MM3Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [e-mail]. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report