Senior Onboarding Consultant for Enterprise Law Firms

Smokeball, Inc.; Chicago (IL); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Smokeball, Inc. seeks a Senior Client Onboarding Consultant to partner with top law firms, delivering tailored onboarding that maximizes adoption and business value.

You will oversee end-to-end implementation, from discovery through training and rollout, aligning workflows with Smokeball’s platform for measurable improvements. You will lead complex onboarding projects, collaborate across internal teams, and champion user adoption while continuing to refine onboarding frameworks for scale and

Qualifications

• 5+ years of implementation management, client onboarding, or consulting in a B2B SaaS environment.
• Legal tech background preferred but could be substituted with 8 years of implementation/client onboarding experience.
• Proven ability to build strong client relationships, gain trust, and establish yourself as a strategic advisor.
• Demonstrated ability to analyze business processes, identify workflow improvements, and configure software to drive efficiency and adoption.
• Deep understanding of change management principles and guiding clients through transitions.
• Exceptional project management and stakeholder communication skills with multiple enterprise clients.
• Strong technical aptitude in software configuration, data mapping, and workflow setup.
• Consultative mindset—bridging technology and business value.
• Passion for helping clients transform operations and achieve tangible outcomes.
• Working knowledge of client success tools (e.g., ChurnZero, Gainsight, Totango).

Responsibilities

• Lead onboarding projects for large or high-value law firms, as main contact from kickoff to go-live.
• Dive into client workflows to identify inefficiencies and streamline operations using our software.
• Design and configure product setups aligned with firm goals.
• Facilitate discovery sessions and translate needs into actionable plans.
• Collaborate with Sales, Product, Training, Account Management, Support for a unified client experience.
• Manage timelines, risks, and milestones, keeping clients informed.
• Champion user adoption with rollout strategies and change-management approaches.
• Refine onboarding frameworks to improve efficiency and scalability.

Skills

Client relationships

Project management

Change management

Stakeholder communication

Software configuration

Data mapping

Workflow design

Consultative mindset

Tools

ChurnZero

Gainsight

Totango

Job description

Smokeball, Inc. seeks a Senior Client Onboarding Consultant to partner with top law firms, delivering tailored onboarding that maximizes adoption and business value.

You will oversee end-to-end implementation, from discovery through training and rollout, aligning workflows with Smokeball’s platform for measurable improvements. You will lead complex onboarding projects, collaborate across internal teams, and champion user adoption while continuing to refine onboarding frameworks for scale and