Senior Legal Tech Onboarding & Adoption Lead
Smokeball - Legal Software
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Résumé du poste
Smokeball - Legal Software in Chicago, IL is seeking a Senior Client Onboarding Consultant to partner with our largest law firm clients. You will lead discovery, configuration, training, and rollout to deliver measurable operational improvements and lasting client success.
The role is hybrid, with in-office Wednesdays and Thursdays in Chicago. You will drive adoption, map client workflows, and collaborate with Sales, Product, Training, and Support to design tailored implementations that maximize
Qualifications
- 5+ years in implementation management, client onboarding, or consulting in B2B SaaS.
- Experience in legal tech or legal domain preferred or 8+ years in onboarding.
Responsabilités
- Lead complex onboarding projects for large law firms from kickoff to go-live.
- Analyze client workflows to identify inefficiencies and opportunities to streamline with Smokeball.
- Design and configure product setups aligned to each firm’s goals.
- Facilitate discovery sessions and translate needs into actionable plans.
- Collaborate with Sales, Product, Training, Account Management, and Support.
- Manage timelines and risks, keeping stakeholders informed.
- Drive user adoption with rollout strategies and change management.
- Refine onboarding frameworks for efficiency and scale.
Connaissances
Outils
Description du poste
Smokeball - Legal Software in Chicago, IL is seeking a Senior Client Onboarding Consultant to partner with our largest law firm clients. You will lead discovery, configuration, training, and rollout to deliver measurable operational improvements and lasting client success.
The role is hybrid, with in-office Wednesdays and Thursdays in Chicago. You will drive adoption, map client workflows, and collaborate with Sales, Product, Training, and Support to design tailored implementations that maximize
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