Senior OnBase IT Applications Specialist

SECU; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

SECU in Raleigh, North Carolina is seeking an OnBase ECM Specialist with advanced OnBase knowledge to build low-code/no-code solutions, support implementations, and document system functionality. The role involves coordinating changes across IT and business teams and creating workflows and dashboards to improve efficiency.

The candidate will provide Tier 3 production support, analyze business needs, capture requirements, and ensure collaboration with vendors and software engineers in an Agile

Qualifications

• 5 years of OnBase experience and related ECM knowledge.
• Bachelor’s degree or 4 additional years of experience in lieu of a degree.
• Experience with Unity Client / Thick Client / Configuration.
• Experience creating OnBase Document and Keyword Structures.
• Experience creating Workflow and OnBase Scheduling.
• OnBase Document Import Processor experience.
• OnBase troubleshooting and security groups knowledge.
• Strong analytical, communication, and team collaboration skills.
• Ability to interact with technical, non-technical, and management staff.
• Commitment to Agile methods and backlog refinement.

Responsibilities

• Build: Manage OnBase & ECM systems and implement low code/no code solutions.
• Create procedures to improve existing systems with changes or updates.
• Manage day-to-day unit functions of specialized technology (OnBase specifics).
• Configure documents, workflows, dashboards and reports.
• Create and optimize workflows & dashboards.
• Support: Tier 3 production system support and SDLC.
• Proactively monitor applications and advise on solutions to minimize impact.
• Document: Develop functional and technical requirements; map business processes.
• Coordinate: Release ownership, upgrades, testing and deployment; user training.
• Liaise: Coordinate with business partners, vendors, and IT teams.
• Analyze: Identify needs, improve processes, and define technical specifications.

Skills

OnBase knowledge

English fluency

Communication skills

Problem solving

Team player

Education

Bachelor's degree or 4 years experience

Tools

OnBase Studio

Remedy

JIRA

SCRUM Agile

Job description

If you are motivated and believe in the credit union philosophy of “People Helping People,” join our team!

This position has advanced knowledge in the OnBase ECM system and technology. This individual will be able to build low code/no code solutions within OnBase, support solutions and implementation, document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems.

Essential Responsibilities:

• (35%) Build:

• • Proficiently Manage OnBase & ECM systems
• • Implement low code/no code Solutions
• • Creating procedures to improve the existing systems by applying the appropriate changes or updates.
• • Manage primary day to day unit functions of specialized technology (ex: OnBase document type, user management, groups, roles, profiles, permissions, import processors, app server management, license management including new user setup/deactivation, roles, profiles, permissions, public groups)
• • Configuration changes, including (but not limited to): document type, keyword type configurations, workflow, custom settings, dashboards and reports
• • Create and optimize workflows & dashboards

• (20%) Support:

• • Tier 3 support for production systems.
• • Support SDLC
• • Proactively monitor applications, provide and advise on solutions that prevent or minimize customer impact.
• • User support
• • System Reporting

• (15%) Document:

• • Develop functional requirements
• • Write technical requirements that detail the technical specifications and features of the solutions.
• • Capture business process workflow diagrams
• • Document work on approved project management software
• • Create and manage knowledge base and deliver Technical Documentation

• (10%) Coordinate:

• • Coordinate Releases / Change Request Owner
• • Coordinate application upgrades
• • Coordinate testing & deployment
• • Manage user training
• • Monitor user adoption
• • Communicate using Agile Methodologies with a functional team

• (10%) Liaise:

• • Liaison to business partners & users
• • Works closely with Vendors both for implementation projects and issue support
• • Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams.

• (10%) Analyze:

• • Analyzing customer needs and develop functional requirements that specify what the technology solutions should do and how they should perform.
• • Analyze current business processes and systems to identify their strengths and weaknesses.
• • Identifying areas for improvement where technology can enhance efficiency, quality, or member satisfaction.

Required Education & Experience (Knowledge, Skills, & Abilities):

• 5 years of relevant experience with OnBase

• Bachelor’s degree or 4 additional years of experience in lieu of a degree

• Using Unity Client / Thick Client / Configuration

• Creating OnBase Document and Keyword Structures

• Creating Workflow and OnBase Scheduling

• OnBase Document Import Processor

• OnBase troubleshooting (e.g. Diagnostics Console)

• OnBase Security groups

• OnBase Retention

• Well-rounded and communicative

• Strong knowledge of OnBase, ECM, and OnBase solution uses

• Solution minded problem solver

• Collaborative and team player attitude with excellent communication skills both written and oral.

• Must adhere to the work schedule and attendance policy established by the manager.

• Must be able to confidently interact with technical, non-technical, and management staff.

• Perform review and refinement of the product backlog, sometimes contributing to setting priority.

• Stay up to date on the latest industry trends and technical advancements.

• Serves as on-call responder for software the team supports.

• Able to speak English fluently.

• Strong analytical skills with high attention to detail.

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• 7 years of relevant experience

• COLD / AFP import processors

• OnBase Dashboards

• Building and supporting OnBase Advanced Capture

• Using OnBase Studio

• Creating Capture Process Designer scan queues that include Advanced Capture steps

• General knowledge of OnBase Capture Pipelines and OnBase Scan Queues

• OnBase Office Integration/Plugins

• Hyland OnBase certification(s)

• Software Development Life Cycle (SDLC)

• Experience working with JIRA

• Experience working with SCRUM Agile

• Working knowledge of Remedy

• Experience working in large, enterprise level programs/projects, preferably with a background in Financial Services.

• Ability to effectively coach and mentor juniors.

• Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration.

• Proven ability to define and solve complex business problems, leveraging best in class technical solutions.

Job Environment & Physical Requirements:

• Sitting for prolonged periods

• Computer for prolonged periods

• Telephone for prolonged periods

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees’ Credit Union reserves the right to fill this role at a higher/lower level based on business need.