Senior On-Site Operations & Production Lead

Three Saints Bay, LLC; Harrisonburg (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, seeks a Senior Supervisor to join our Harrisonburg, VA team onsite at USCIS facilities. The role requires supervising staff, coordinating project activities with Government representatives, and developing SOPs and procedures.

The ideal candidate has at least two years of supervisory experience, a relevant Bachelor's degree, and a Six Sigma Yellow Belt certification, with strong writing and briefing skills for USCIS management.

Qualifications

• Minimum two years of supervisory/leadership experience on a large service contract program.
• Bachelor's degree in program management, business/public admin, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting.
• USCIS substitution: 3 years management experience accepted in lieu of degree.
• Six Sigma Yellow Belt certification required.
• Valid state driver's license and ability to pass background check.
• Ability to pass a drug test.

Responsibilities

• Work onsite at USCIS NRC or File Storage Facility and supervise specific task areas.
• Fulfill role of Operations/Site/Production Manager in absence.
• Develop and implement operational procedures and policies; analyze training needs.
• Prepare complex statistical analyses, cost estimates, and analytical reports.
• Coordinate project activities with contractor and Government representatives; maintain customer satisfaction.
• Present oral briefings to USCIS management officials; write SOPs and revisions.
• Proactively inform Government of significant issues and take corrective action.
• Identify opportunities to improve quality, cost, and process efficiency.
• Respond to NRC meeting requests within 2-hour window.

Skills

Supervisory experience

Interpersonal communication

Oral briefings

Technical writing

Education

Bachelor's degree in PM / Business / Public Admin / Engineering / IT / Finance

Six Sigma Yellow Belt

Job description

Shearwater Systems LLC, a subsidiary of Three Saints Bay, LLC, seeks a Senior Supervisor to join our Harrisonburg, VA team onsite at USCIS facilities. The role requires supervising staff, coordinating project activities with Government representatives, and developing SOPs and procedures.

The ideal candidate has at least two years of supervisory experience, a relevant Bachelor's degree, and a Six Sigma Yellow Belt certification, with strong writing and briefing skills for USCIS management.