Senior Omni-Channel Experience & Digital Initiatives Lead

SupportFinity™; Menomonee Falls (WI); On-site; USD 80,000 - 100,000; Full time

Job summary

Kohl's is seeking a Senior Digital Initiatives and Omni Channel Experience Analyst based in Menomonee Falls, Wisconsin. The successful candidate will manage complex customer-facing initiatives, lead cross-functional collaborations, and drive strategic discovery to enhance digital journey experiences.

The ideal applicant will have over 4 years in e-commerce or retail, strong analytical skills, and the ability to communicate effectively across teams. This full-time position offers negotiation on salary and opportunities for impactful contributions.

Qualifications

• 4+ years of experience in e-commerce, retail, or digital merchandising.
• Deep understanding of digital customer journeys.
• Proven ability to operate independently in ambiguous environments.

Responsibilities

• Lead upfront discovery and analysis for experience initiatives.
• Partner cross-functionally to align requirements and readiness.
• Drive structured intake and strategic discovery for initiatives.

Skills

E-commerce experience

Analytical fluency

Independent operation

Executive communication

Tools

Microsoft Excel

Tableau

Job description

Kohl's is seeking a Senior Digital Initiatives and Omni Channel Experience Analyst based in Menomonee Falls, Wisconsin. The successful candidate will manage complex customer-facing initiatives, lead cross-functional collaborations, and drive strategic discovery to enhance digital journey experiences.

The ideal applicant will have over 4 years in e-commerce or retail, strong analytical skills, and the ability to communicate effectively across teams. This full-time position offers negotiation on salary and opportunities for impactful contributions.