Internal Communications Strategy & Ops Lead (Hybrid)

Kohl's; Menomonee Falls (WI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Kohl's Corporate Office in Menomonee Falls, WI is seeking an Internal Communications Specialist to support strategy, governance, and day-to-day operations of our channels. You will manage intranet, email, and digital signage, and develop processes that improve consistency and effectiveness across platforms.

The role emphasizes training, vendor coordination, data-driven insights, and cross-functional teamwork to optimize employee engagement in a retail corporate environment.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years of internal communications and channel management experience.
• Experience with channel strategy, platform optimization, and digital operations.
• Experience analyzing engagement data and translating insights into recommendations.

Responsibilities

• Support internal channel strategy, collaborating with content partners across channels.
• Manage intranet, enterprise email, and digital signage content and publishing.
• Develop processes and governance for communication platforms and drive improvements.
• Plan, test, and rollout new channels/tools with vendor coordination.
• Train internal users and ensure usability and best practices.
• Demonstrate strong project management and handle multiple priorities.
• Monitor performance metrics and provide dashboards and insights to stakeholders.
• Collaborate with technology teams to ensure platform functionality.
• Manage vendor relationships and ensure timely deliverables.
• Oversee system enhancements and troubleshoot issues to maintain operations.
• Lead efforts to evolve internal communication systems with new tech.

Skills

Internal communications

Channel management

Project management

Data analysis

Cross-functional collaboration

Education

Bachelor's degree

Tools

Interact

Poppulo

Intranet systems

Digital signage

Job description

Kohl's Corporate Office in Menomonee Falls, WI is seeking an Internal Communications Specialist to support strategy, governance, and day-to-day operations of our channels. You will manage intranet, email, and digital signage, and develop processes that improve consistency and effectiveness across platforms.

The role emphasizes training, vendor coordination, data-driven insights, and cross-functional teamwork to optimize employee engagement in a retail corporate environment.