Senior Office Solutions Specialist

Ricoh Americas Corp.; United States; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Ricoh Americas Corp. is seeking a Senior Office Solutions Specialist to manage existing accounts and grow new business in a hybrid environment. You will engage clients via phone, email, video, and social media to drive revenue across Ricoh's hardware and service lines.

The role emphasizes retention, revenue growth, and collaboration with internal teams to tailor solutions to client goals. Strong communication and CRM proficiency are essential for success.

Qualifications

• Bachelor's degree or equivalent experience in a related sales environment (preferred).
• Proven experience in B2B account management and development (preferred).
• Proficiency in Microsoft Office Suite.

Responsibilities

• Drive sales within the SMB customer segment using a consultative approach.
• Maintain proactive communication with existing clients to ensure retention and identify expansion opportunities.
• Conduct business-to-business outreach through email, phone, and virtual meetings.
• Deliver customer-focused solutions with professional communication and effective objection handling.
• Meet or exceed revenue targets for equipment and services.
• Maintain accurate records of account activity, pipeline, and forecasting in CRM systems.
• Collaborate with internal teams and subject matter experts to deliver tailored solutions aligned with customer goals.
• Perform additional duties as assigned.

Skills

Sales methodologies

Time management

Adaptability

Coachability

Accountability

Product knowledge

Team collaboration

Interpersonal skills

Negotiation

Written communication

Verbal communication

Business acumen

Account planning

Organization

Prioritization

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Position Overview

The Senior Office Solutions Specialist is responsible for managing existing Ricoh accounts and identifying new business opportunities. This role focuses on customer retention, revenue growth, and expanding Ricoh's presence across hardware and service product lines. Operating in a hybrid environment, the specialist engages clients through phone, email, video conferencing, and social media, with clear monthly performance and activity targets.

This position thrives in a high-energy, collaborative culture where recognition and camaraderie fuel competition and results.

Key Responsibilities

• Drive sales within the SMB customer segment using a comprehensive, consultative approach.
• Maintain proactive communication with existing clients to ensure retention and identify expansion opportunities.
• Conduct business-to-business outreach through various channels including email, phone, and virtual meetings.
• Deliver customer-focused solutions with professional communication and effective objection handling.
• Meet or exceed revenue targets for equipment and services.
• Maintain accurate records of account activity, pipeline, and forecasting in CRM systems.
• Collaborate with internal teams and subject matter experts to deliver tailored solutions aligned with customer goals.
• Perform additional duties as assigned.

Qualifications

• Bachelor's degree or equivalent experience in a related sales environment (preferred).
• Proven experience in B2B account management and development (preferred).
• Proficiency in Microsoft Office Suite.

Skills and Competencies

• Strong understanding of sales methodologies and processes.
• Excellent time management and adaptability in a dynamic environment.
• High level of coachability and accountability.
• Commitment to continuous learning of new products and services.
• Self-motivated with the ability to thrive in a hybrid work setting.
• Effective team collaboration and interpersonal skills.
• Strong negotiation, written, and verbal communication abilities.
• Demonstrated business acumen and strategic account planning.
• Exceptional organizational and prioritization skills.

Working Conditions and Physical Demands

• Hybrid work environment; must have the capability to work remotely.
• Standard office conditions with adequate lighting, ventilation, and noise levels.
• Regular communication with team members and leadership.
• Work involves diverse assignments and problem-solving with minimal precedent.
• Occasional exposure to stressful situations requiring resilience and focus.
• Primarily sedentary work with occasional walking, standing, and light lifting.
• Moderate dexterity required for tools such as keyboards, telephones, and headsets.

Note: This job description outlines the general nature and scope of responsibilities for this role. It is not intended to be an exhaustive list of duties, skills, or working conditions.