Senior SMB Solutions Consultant — Hybrid/Remote

Ricoh Americas Corp.; United States; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Ricoh Americas Corp. is seeking a Senior Office Solutions Specialist to manage existing accounts and grow new business in a hybrid environment. You will engage clients via phone, email, video, and social media to drive revenue across Ricoh's hardware and service lines.

The role emphasizes retention, revenue growth, and collaboration with internal teams to tailor solutions to client goals. Strong communication and CRM proficiency are essential for success.

Qualifications

• Bachelor's degree or equivalent experience in a related sales environment (preferred).
• Proven experience in B2B account management and development (preferred).
• Proficiency in Microsoft Office Suite.

Responsibilities

• Drive sales within the SMB customer segment using a consultative approach.
• Maintain proactive communication with existing clients to ensure retention and identify expansion opportunities.
• Conduct business-to-business outreach through email, phone, and virtual meetings.
• Deliver customer-focused solutions with professional communication and effective objection handling.
• Meet or exceed revenue targets for equipment and services.
• Maintain accurate records of account activity, pipeline, and forecasting in CRM systems.
• Collaborate with internal teams and subject matter experts to deliver tailored solutions aligned with customer goals.
• Perform additional duties as assigned.

Skills

Sales methodologies

Time management

Adaptability

Coachability

Accountability

Product knowledge

Team collaboration

Interpersonal skills

Negotiation

Written communication

Verbal communication

Business acumen

Account planning

Organization

Prioritization

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Ricoh Americas Corp. is seeking a Senior Office Solutions Specialist to manage existing accounts and grow new business in a hybrid environment. You will engage clients via phone, email, video, and social media to drive revenue across Ricoh's hardware and service lines.

The role emphasizes retention, revenue growth, and collaboration with internal teams to tailor solutions to client goals. Strong communication and CRM proficiency are essential for success.