Senior Office Manager

Johnson Brothers Liquor Company; San Antonio (TX); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) with match

Short-term disability

Long-term disability

Paid time off

Parental leave

Descrizione del lavoro

Johnson Brothers, a family-owned wine, spirits, and beer distributor, is seeking a Senior Office Manager to lead our Office Team and ensure every interaction reflects our commitment to quality and care. You’ll provide leadership, training, and day-to-day guidance to deliver responsive, accurate, and friendly support for customers and internal partners.

The role requires supervising staff, partnering with Commercial and Operational leadership, and managing administrative costs while driving

Competenze

• 5+ years of experience in office management and team leadership.
• Ability to coach, develop, and motivate a team in a fast-paced environment.
• Excellent communication, problem-solving, and relationship-building skills.
• Understanding of customer service software, databases, and reporting tools.
• High level of organization, attention to detail, and ability to manage multiple priorities.

Mansioni

• Supervise, lead, and mentor staff while maintaining high levels of customer service.
• Collaborate with Commercial and Operational leadership to align administrative practices.
• Document and roll out new ways of working or guidelines to improve efficiency and customer experience.
• Oversee administrative costs and budgetary guidelines; assist with meetings and events.
• Oversee Customer Service and Accounts Receivable; ensure cross-training and coverage.
• Lead talent development and performance management.
• Track metrics like response times and first contact resolution; resolve escalations.
• Conduct one-on-one meetings to set goals and identify development areas.
• Foster positive culture across departments and cross-department relationships.
• Retain and store records per Records & Retention Policy.
• Perform other duties as needed.

Conoscenze

Team leadership

Coaching

Communication

Customer service software

Organization

Strategic thinking

Customer focus

Strumenti

CRM software

Databases

Reporting tools

Descrizione del lavoro

About Johnson Brothers

At Johnson Brothers, we’re a family-owned wine, spirits, and beer distributor with a proud history of exceptional service and lasting relationships. We’re looking for an experienced and people-focused Senior Office Manager to lead our Office team and ensure every interaction reflects our company’s commitment to quality, accuracy, and care. As the Office Manager, you’ll oversee our Office Team and play a key role in creating a positive experience for our customers and internal partners. You’ll provide leadership, training, and day-to-day guidance to ensure the team delivers responsive, accurate, and friendly support.

Job Description

• Supervise, lead, and mentor staff, including prioritizing and assigning work; leading the Office team in developing and maintaining high levels of customer service, professionalism, individual skills, and an effective teamwork approach.
• Works closely with the Commercial and Operational leadership to ensure administrative practices are adhered to by all parties, providing support and guidance as needed.
• As business needs arise, partners with Commercial and Operational leadership to document, and roll out additional ways of working or guidelines to improve efficiency as well as customer experience.
• Directly oversee administrative costs within the organization, including but not limited to budgetary guidelines for administrative supplies, overtime, and planning and assisting with execution of meetings and events. This will include the appropriate billback processing should vendor participation be applicable.
• Oversee Customer Service and Accounts Receivable personnel, delegating key daily, weekly, and monthly tasks, while ensuring cross-training and coverage is in place for key tasks.
• Lead talent development for office team members, as well as performance management when necessary.
• Track key metrics such as response times, first contact resolution, and resolve escalated customer service issues.
• Identify key customer concerns and elevate to appropriate personnel as needed to ensure concerns are addressed and rectified in a timely manner.
• Conduct one‑on‑one meetings with each staff member to determine goals, recognize achievements, and identify areas of development.
• Partner with other leaders to build positive company culture within the organization and across all departments, as well as fostering cross‑departmental relationship building.
• Retain and store records in accordance with Company Records & Retention Policy.
• Perform other duties as determined by business needs.

What We’re Looking For

• 5+ years of experience in office management and team leadership.
• Strong ability to coach, develop, and motivate a team in a fast‑paced environment.
• Excellent communication, problem‑solving, and relationship‑building skills.
• Strong understanding of customer service software, databases, and reporting tools.
• High level of organization, attention to detail, and ability to manage multiple priorities.
• Strategic thinker who can identify improvements and lead change effectively.
• Customer‑focused mindset and a passion for delivering great service.

Benefits

• Comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts.
• 401(k) with an employer match.
• Short‑term disability coverage.
• Company‑paid long‑term disability insurance.
• Generous paid time off (PTO) plans.
• Paid parental leave.

Equal Opportunity Employer Johnson Brothers is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Johnson Brothers makes employment decisions based solely on the basis of qualifications for the job. Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.

Worker Sub‑Type: Regular Time Type: Full time

Johnson Brothers is a third‑generation, family‑owned wine, beer, and spirits distributor founded in 1953 by Lynn Johnson in Saint Paul, Minnesota. Guided by its founding values of work ethic, teamwork, excellence, innovation, passion, and integrity, the company partners with top‑tier suppliers to deliver a world‑class portfolio and exceptional service to customers across 25 states. The company was recognized by Newsweek as one of America’s Most Trustworthy Companies for three consecutive years (2023–2025). Learn more at johnsonbrothers.com | LinkedIn | Instagram.