Senior Office & Front Desk Specialist

State of Delaware; Dover (DE); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Healthcare plan

Pension plan

Vacation time

Sick leave

Parental leave

Job summary

State of Delaware seeks a Receptionist/Senior Office Associate to join the Criminal Division in Sussex County. The role manages front desk activity, providing customer service to internal and external callers and greeting visitors, while handling mail and deliveries.

Duties also include typing, filing, data entry, and preparing reports. The position may require coordinating meetings and travel arrangements.

Qualifications

• Six months' experience in office support tasks such as drafting routine correspondence, mail handling, answering phones and filing.
• Six months’ experience in data collection from multiple sources such as files, records, databases, staff or others.
• Six months’ experience in maintaining, filing, tracking, and retrieving documents and data.
• Six months' experience using an automated information system to manage data.

Responsibilities

• Provide excellent customer service in person, electronically, or in writing and greet visitors.
• Answer calls and direct visitors as part of a front desk operation.
• Process data using automated information systems to enter, update, modify, delete, retrieve, and report on data.
• Sort, codes, scan, upload, log, and index data and information.
• Files, tracks, and retrieves physical, electronic, and digital documents and data.
• Create and maintain new files, ensure data integrity, and handle purging/disposal of records.
• Coordinate meetings and appointments, assist with travel arrangements.
• Prepare reports and maintain records such as call logs and census sheets.
• Perform other related duties as required.

Skills

Customer service

Data entry

Records management

Office software

Tools

Automated information system

Job description

State of Delaware seeks a Receptionist/Senior Office Associate to join the Criminal Division in Sussex County. The role manages front desk activity, providing customer service to internal and external callers and greeting visitors, while handling mail and deliveries.

Duties also include typing, filing, data entry, and preparing reports. The position may require coordinating meetings and travel arrangements.