Senior Ocean Operations Lead

LSI Logistic Solutions LLC; Bloomingdale Township (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

LSI Logistic Solutions LLC is seeking an experienced ocean operations leader to oversee daily import and export workflows, from booking through billing and file closeout. The role demands strong forwarding knowledge, calm problem solving, and accountability with a personal service touch.

The successful candidate will manage a team, coordinate with sales and customers, and drive continuous improvement across procedures, documentation, and profitability.

Qualifications

• 5–7 years hands-on ocean import/export operations in freight forwarding.
• Knowledge of bookings, bills of lading, documentation, cutoffs, Incoterms, routing, rates, customs interfaces, and final delivery coordination.
• 2+ years as a team lead or supervisor preferred.
• Ability to prioritize high-volume work, resolve exceptions, and communicate under pressure.
• Experience monitoring file profitability, vendor costs, billing accuracy, and KPIs.

Responsibilities

• Lead daily ocean import and export workflows from booking and documentation through customs coordination, delivery, billing, and file closeout.
• Set clear priorities, assign work appropriately, monitor deadlines, and ensure consistent follow-through across the team.
• Serve as an escalation point for service failures, documentation issues, carrier changes, holds, demurrage, detention, and other exceptions.
• Coach team members on technical execution, customer communication, file quality, profitability, and accountability.
• Maintain procedures and controls that support accurate documentation, timely milestones, compliant files, and complete billing.
• Partner with sales and customers to confirm that proposed solutions are executable, properly priced, and operationally supported.
• Monitor workload, service performance, margins, aged files, billing timeliness, claims, and recurring root causes.
• Build productive relationships with steamship lines, NVOCCs, agents, brokers, truckers, terminals, warehouses, and customers.
• Support continuous improvement, system discipline, cross-training, and scalable growth.

Skills

Ocean operations

Team leadership

Problem solving

Customer service

Cross-functional collaboration

Attention to detail

Job description

LSI Logistic Solutions LLC is seeking an experienced ocean operations leader to oversee daily import and export workflows, from booking through billing and file closeout. The role demands strong forwarding knowledge, calm problem solving, and accountability with a personal service touch.

The successful candidate will manage a team, coordinate with sales and customers, and drive continuous improvement across procedures, documentation, and profitability.