Senior Ocean Freight Operations Lead - Imports & Exports

HappyGlobal Service; Houston (TX); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

HappyGlobal Service in Houston is seeking a seasoned ocean freight professional to manage end-to-end imports and exports, coordinating carriers, overseas agents, customs brokers, truckers and warehouses to hit milestones and maintain flawless service.

You will review documents, file ISF for imports, arrange bookings, and review bills of lading, while pricing options, calculating costs and gross profit, and issuing quotations within authority.

Competenze

• Typically 3+ years of ocean freight experience with a U.S.-based freight forwarder or NVOCC.
• Hands-on experience in both imports and exports with end-to-end capability in at least one direction.
• Knowledge of U.S. ocean freight workflows, documentation, carriers, terminals, customs brokers, and warehouses.
• Ability to quote, explain pricing components and gross profit, and identify additional charges.

Mansioni

• Manage assigned shipments and coordinate carriers, overseas agents, customs brokers, truckers and warehouses.
• Review documents for imports (ISF filing, arrival, clearance, delivery) and for exports (bookings, cutoffs, SI/VGM, AES/ITN, B/L review).
• Coordinate pricing, calculate costs, confirm charges, and issue customer quotations within authority.
• Track deadlines, handle delays or disputes, and escalate when needed to resolve issues.
• Maintain relationships, review service feedback, and support sales with quotations and repeat business.

Conoscenze

Ocean freight experience

Imports/Exports end-to-end

Customer relationships

Bilingual English/Mandarin

Coordination across teams

Excel proficiency

Strong communication

Strumenti

Excel

Outlook

Freight forwarding systems

Carrier/terminal tracking tools

Descrizione del lavoro

HappyGlobal Service in Houston is seeking a seasoned ocean freight professional to manage end-to-end imports and exports, coordinating carriers, overseas agents, customs brokers, truckers and warehouses to hit milestones and maintain flawless service.

You will review documents, file ISF for imports, arrange bookings, and review bills of lading, while pricing options, calculating costs and gross profit, and issuing quotations within authority.