Senior Observability Solutions Lead

Socket.dev; Massachusetts; On-site; USD 130,000 - 170,000; Full time

Job summary

SolarWinds is seeking a Senior Professional Services Lead to design value-added monitoring solutions, diagnose system issues, and help customers maximize SolarWinds Observability Self-Hosted value. You will work directly with clients, communicate technical solutions, and lead installation and optimization efforts onsite at client facilities.

The ideal candidate brings enterprise monitoring, networking, and database experience, including MS SQL Server and Windows Server.

Qualifications

• US citizenship required.
• Active Top Secret (TS) security clearance and the ability to maintain that clearance.
• At least four years of experience with industry-standard monitoring technologies and networking.
• Experience configuring, troubleshooting, and optimizing high-availability systems.
• Experience with enterprise monitoring concepts, including monitoring, alerting, reporting, and dashboards.
• Experience with database administration, including strong foundational knowledge of Microsoft SQL Server and the ability to write custom queries.
• Solid understanding of Microsoft Windows Server administration and troubleshooting.
• Solid understanding of network and switching fundamentals, including troubleshooting.
• Strong verbal and written communication skills, with experience explaining technical solutions to administrators, end users, and leadership.
• Ability to reside in the Boston, MA area or relocate to the area.

Responsibilities

• Facilitate the installation, upgrade, configuration, and maintenance of SolarWinds Observability Self-Hosted software.
• Customize SolarWinds products and workflows to support client business processes and deliver value-added solutions.
• Configure and manage enterprise monitoring, diagnostics, alerting, dashboards, and reporting.
• Build tailored, actionable, threshold-based alerts that improve visibility and minimize alert fatigue.
• Perform system diagnosis based on monitoring results and operational data.
• Conduct product-level root cause analysis and guide clients through the SolarWinds support process to address identified issues and opportunities.
• Serve as a subject matter expert on the application of SolarWinds products to key industry technologies and client environments.
• Support and advise clients on the use of SolarWinds applications and modules. Training will be provided as needed.
• Work onsite at the client facility and collaborate with client administrators, end users, and leadership.
• Identify and escalation scheduling conflicts, tasking concerns, risks, and blockers that may affect Statement of Work responsibilities.
• Maintain a strong understanding of monitoring, alerting, reporting, dashboards, network performance, application performance, and database performance concepts.
• Experience with the following products is preferred: Network Performance Monitor (NPM), NetFlow Traffic Analyzer (NTA), Server & Application Monitor (SAM), Database Performance Analyzer (DPA), Log Manager (LM).

Skills

Monitoring technologies

Networking

Databases

Alerting

Dashboards

Reporting

SQL Server

Windows Server

Network fundamentals

Communication skills

Tools

SolarWinds NPM

SolarWinds NTA

SolarWinds SAM

SolarWinds DPA

SolarWinds LM

Job description

SolarWinds is seeking a Senior Professional Services Lead to design value-added monitoring solutions, diagnose system issues, and help customers maximize SolarWinds Observability Self-Hosted value. You will work directly with clients, communicate technical solutions, and lead installation and optimization efforts onsite at client facilities.

The ideal candidate brings enterprise monitoring, networking, and database experience, including MS SQL Server and Windows Server.