Senior SolarWinds & ITSM Monitoring Lead

Intellect Solutions LLC; Washington (District of Columbia); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Intellect Solutions LLC is seeking a Senior Monitoring Engineer to own the SolarWinds platform, maintain its health, and manage customer expectations in a hybrid Washington, DC environment (onsite once per week).

Responsibilities include operating and tuning enterprise monitoring tools, coordinating with ITSM/ServiceNow, creating dashboards, handling access, and aligning with security guidance from CISA; requires five years in SolarWinds implementation.

Qualifications

• Five years of SolarWinds implementation and development experience.
• Experience with ITSM integration (ServiceNow) and alerting.
• Knowledge of AppDynamics, ThousandEyes, Infoblox is a plus.
• Bachelor's degree or higher.

Responsibilities

• Operate and manage the enterprise monitoring tools to meet performance metrics.
• Monitor and apply security guidance from CISA; validate with automated scans.
• Support and maintain ITSM integration; ensure Service Account access to SolarWinds.
• Create dashboards/views for business applications and SSL expiry monitoring.
• Add or remove nodes following SOP; handle ~40 requests per month.
• Create/update care maps and diagrams per SOP; ~3 requests per month.
• Manage access to dashboards via ServiceNow and AD groups (~10 requests a month).
• Create/update Enterprise Monitoring Alert Types to notify Ops Center when issues occur.
• Create/maintain Enterprise Monitoring Tool Reports.
• Adopt/update Business Application Portfolio Dashboard; monitor health of critical apps.
• Adopt/update architecture and technical diagrams; recovery/restoration docs.
• Create knowledge base articles in ServiceNow.
• Coordinate a biannual roadmap review for all areas.

Skills

SolarWinds

ServiceNow

AppDynamics

ThousandsEyes

Infoblox

Education

Bachelor's degree or higher

Tools

AppDynamics

ThousandsEyes

Infoblox

Job description

Intellect Solutions LLC is seeking a Senior Monitoring Engineer to own the SolarWinds platform, maintain its health, and manage customer expectations in a hybrid Washington, DC environment (onsite once per week).

Responsibilities include operating and tuning enterprise monitoring tools, coordinating with ITSM/ServiceNow, creating dashboards, handling access, and aligning with security guidance from CISA; requires five years in SolarWinds implementation.